Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house
Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean
Explain and provide any promotional items to each guest checking in
Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests
Documents any new commercial customer checking in so that a new account can possibly be opened
Inquires why rooms are blocked and asks maintenance to fix problem to unblock
Ensures rollaway beds and cribs are where they are shown on computer
Responds promptly to any guest inquiries or complaints
Offer alternate solution if guest demand cannot be met
Covers other areas of hotel as needed
Document any guest accidents by completing the accident report form
Complete the maintenance log whenever a complaint is reported
Maintain all areas of the front desk; clean and organized
Take the initiative to greet guests in a friendly and warm manner
Other duties as assigned Education/Experience
High School diploma/GED required
Previous experience in hospitality preferred
Customer service experience required
Experience handling cash, credit card procedures, and use math concepts
Attention to detail and organized
Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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