Duties & Responsibilities:

Welcome guests in a friendly, prompt & professional manner recognizing IHG One Rewards Members and also returning members. Check guests in, issue room keys, provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record and process all guest calls, messages, requests, questions or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Issue, control and release guest safe-deposit boxes in line with hotel procedures. Communicate any outstanding guest requests or issue to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incidents, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties/departments as assigned by Supervisors/Managers, Front Desk Manager, General Manager, and/or Property Owner.

Qualifications:

Previous experience in customer service, front desk service, or other related fields. Ability to build rapport with guests. Strong organizational skills. Excellent written and verbal communication skills. Frequently standing behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds/ 23 kilograms. Basic computer skills. (Internet, & Microsoft Office) Ability to work a flexible schedule, including nights, weekends and or holidays. Other duties/departments as assigned by Supervisors/Managers, Front Desk Manager, General Manager, and/or Property Owner.

Job Types:

Part-time, Full-time Pay:

$10.75 - $13.00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): What is your availability to work weekends and holidays? What languages other than English do you speak?

Experience:

Hotel & Accommodations Guest Services Staff:

1 year (Preferred) Customer service: 1 year (Preferred) Shift availability: Overnight Shift (Required) Ability to

Commute:

El Paso, TX 79932 (Preferred)

Work Location:

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