TX - 3.6

Portland, TX Job Details Part-time $11 - $12 an hour 1 day ago Qualifications Customer support experience within hospitality industry Phone communication Night audit High school diploma or GED Performing background checks Front desk Receptionist experience within hospitality industry Hotel experience Client interaction via phone calls Full Job Description Hotel Nigh Auditor Hampton Inn and Suites Portland, TX - is looking for a Hotel Night Audit Agent to serve as the face of our business and senior management's connection with our guests. We're looking for a friendly individual who genuinely enjoys being around people and who can engage our guests and manage multiple tasks at once. The ideal candidate will have previous customer service experience and will understand the importance of responding quickly to guests' needs and complaints. You'll be corresponding with guests through email, over the phone and in person. If you've worked in the hospitality industry before, we definitely want to talk to you. However, we're willing to train the right applicant.

Reports to:

General Manager (GM) and Front Office Manager Hotel Front Desk Agent responsibilities:

Answer the phone at the front desk to respond to current and prospective guests' needs
Book reservations for individuals, families and groups as required
Greet walk-in guests and guests with reservations when they arrive at the front desk
Work alongside Sales Team
Refer guests to local amenities and venues
Communicate guests' requests and complaints to the appropriate department
Other duties as assigned by Manager(s) Hotel Front Desk Agent qualifications:
1+ years' customer service experience preferred
1+ years' front desk experience preferred
Excellent oral and written communication skills
Friendly phone manner a must
Willingness to work nights, weekends and holidays
Familiarity with the hospitality industry preferred
Ability to pass background check and drug screening
Willingness to maintain confidentiality

Job Type:

Part-time Pay:

$11.00 - $12.00 per hour

Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience:

1 year (Required)

Front Desk:

1 year (Required)

Work Location:

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