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Job Description
Overview Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives. Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality. Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day. Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026. The anticipated start date for this position is August 14, 2026. The Night Auditor plays a critical role in ensuring smooth overnight hotel operations by balancing daily financial transactions, preparing operational reports, and delivering exceptional guest service. This position serves as the primary overnight point of contact for guests while maintaining accurate financial records and supporting front desk, guest services, and bell operations as needed. Responsibilities
WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE
Night Audit & Financial Reporting Perform nightly audit procedures to reconcile guest accounts, balances, charges, payments, and adjustments. Review and verify financial transactions to ensure accuracy and compliance with company standards. Balance daily revenue and prepare end-of-day financial reports. Generate, distribute, and maintain daily operational and financial reports for leadership teams. Identify and resolve discrepancies in guest accounts and financial records. Guest Service & Front Desk Operations Provide exceptional guest service during overnight hours, serving as the primary hotel contact for guest needs. Assist guests with check-in, check-out, account inquiries, and payment processing. Answer and direct incoming calls while providing accurate information and assistance. Resolve guest concerns professionally and efficiently to ensure a positive guest experience. Maintain a welcoming, professional, and service-focused environment throughout the overnight shift. Operational Support & Quality Assurance Review hotel and spa shift audits to ensure accuracy and completeness. Support overnight hotel operations by providing guest services coverage when other team members are unavailable. Assist with bell services, luggage handling, and vehicle parking as needed. Monitor hotel operations overnight and communicate important updates to department leaders. Ensure adherence to company policies, procedures, and service standards. Qualifications
WHAT YOU'LL NEED TO BE SUCCESSFUL
Required High school diploma or equivalent. Minimum of 1-2 years of experience in hospitality, front office, accounting, auditing, or a related field. Must be at least 21 years of age. Valid driver's license with an acceptable driving record. Strong attention to detail and accuracy with financial transactions and reporting. Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Strong verbal and written communication skills. Excellent organizational, time management, and problem-solving abilities. Ability to work independently and make sound decisions during overnight shifts. Ability to work overnight schedules, weekends, holidays, and other business-required shifts. Preferred Previous Night Auditor, Front Desk Agent, Guest Services, or hotel accounting experience. Experience with hotel property management systems (PMS), revenue management systems, or financial reporting software. Knowledge of hospitality accounting principles and audit procedures. Experience working in a luxury hotel, resort, or wellness hospitality environment. Familiarity with cash handling, account reconciliation, and financial reporting processes.
WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE
Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide. Generous health plan including Health, Dental and Vision after 30 days of employment. 25 Days of personal and holiday time off (vacation, sick and holidays) Supplemental Health care options (including Accidental, Critical Illness and Hospital care) Employer-paid life insurance and Employee Assistance Program Paid Maternity leave A supportive, collaborative work environment with opportunities for professional growth. Compensation starts at $25.48 per hour.
Qualifications:
WHAT YOU'LL NEED TO BE SUCCESSFUL
Required High school diploma or equivalent. Minimum of 1-2 years of experience in hospitality, front office, accounting, auditing, or a related field. Must be at least 21 years of age. Valid driver's license with an acceptable driving record. Strong attention to detail and accuracy with financial transactions and reporting. Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Strong verbal and written communication skills. Excellent organizational, time management, and problem-solving abilities. Ability to work independently and make sound decisions during overnight shifts. Ability to work overnight schedules, weekends, holidays, and other business-required shifts. Preferred Previous Night Auditor, Front Desk Agent, Guest Services, or hotel accounting experience. Experience with hotel property management systems (PMS), revenue management systems, or financial reporting software. Knowledge of hospitality accounting principles and audit procedures. Experience working in a luxury hotel, resort, or wellness hospitality environment. Familiarity with cash handling, account reconciliation, and financial reporting processes.
WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE
Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide. Generous health plan including Health, Dental and Vision after 30 days of employment. 25 Days of personal and holiday time off (vacation, sick and holidays) Supplemental Health care options (including Accidental, Critical Illness and Hospital care) Employer-paid life insurance and Employee Assistance Program Paid Maternity leave A supportive, collaborative work environment with opportunities for professional growth. Compensation starts at $25.48 per hour.
