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LA QUINTA BY WYNDHAM

Night Auditor

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What they do

A Night Auditor provides accounting of financial transactions for a hotel or hotel departments at the end of a business day. Reviews records of payments made during the day; prepares guest charges for the day ahead. Manages hotel activities and provides service to customers as needed during the night.

$33,013 / year median in Virginia

+8% projected growth

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Job Description

Night Auditor
LA QUINTA BY WYNDHAM
  • 3.4 Norfolk, VA Job Details Part-time | Full-time $14
  • $15 an hour 2 hours ago Qualifications Resort experience Night audit Research High school diploma or GED Front desk Marketing Negotiation Full Job Description As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding magnetic keys, promoting marketing programs, and ensuring guest knows location of room.
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, Receive, input, retrieve and relay messages to guests.
The position is 11p-7a with extra hours available on other shifts
Job Types:
Full-time, Part-time Pay:
$14.00
  • $15.
00 per hour
Education:
High school or equivalent (Preferred)
Experience:
Synxis:
1 year (Required)
Front Desk:
1 year (Required)
Work Location:
In person