Shift Desk Agent:

Greet and welcome guest. Assign rooms and keys. Keep track of daily scheduled functions and their locations. Manage all daily arrivals and departures, including groups. Prepare guest folio and collect payment for visit. Follow banking-out and shift closing procedures. Maintain safe and clean work areas. Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information. Provide suggestions for places to visit, eat, and shop as well directions and maps. Handle mail, messages, guestroom messages, and faxes per prescribed procedure. Arrange transportation. Carry out specified duties in the event of emergencies. Answer phones promptly in a polite and professional manner using the standard phraseology. Route incoming calls to the appropriate department, guestroom, meeting room, or other facility. Handle wake-up calls and ensure timely delivery by following standard procedure. Assist guests with function of all guestroom features. Log and track all guest complaints. Promptly communicate all requests to appropriate departments. Assist in solving billing discrepancies. Handle monetary transactions per prescribed procedure. Utilize property management system and all other required technology to carry out daily responsibilities. Advise guests and callers of current rates and promotions. Show guest rooms and meeting space to prospective guests as needed. The Night Auditor is responsible for posting and balancing charges and settlements for rooms, maintaining files and resetting the systems for the next day's operations as well as working at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. The Night Auditor also provides excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins. Audit, post and balance daily cashiers work. Ensure credit card system reconciles to daily transaction lists. Make a daily reservation count for arrivals and departures to direct actions in selling rooms. Block all incoming reservations based on guest request and availability. Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on envelope, assuring a smoother check-in. Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed and method of payment is established. Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed. Assist in other departments such as Breakfast, Social, Housekeeping, Laundry etc. as needed. Maintain the cleanliness of the hotel bathrooms, lobby and other public areas. Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day. Maintain positive guest relations at all times. Address and resolve guest complaints and ensure guest satisfaction. Document all guest requests, concerns and communication information to responsible personnel for proper handling. Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to the Guest Services Manager by providing him/her with summary of daily bank status. Request change as needed. Maintain confidentiality and security of proprietary company information, correspondence reports and files. Handle all incoming and outgoing reservation requests. Care for lost and found items as directed by the General Manager. Perform other duties as assigned by management. Benefits 1. Hilton Team Member Travel Program 2. Tuition Reimbursement (NEW!) 3. Employee Referral Bonus (NEW!)

Job Type:

Part-time Pay:

From $17.00 per hour

Benefits:

Employee discount

Work Location:

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