Overview We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a vital role in ensuring the smooth overnight operation of the hotel, handling guest accounts, providing exceptional customer service, and maintaining property security. This position requires a combination of administrative skills, problem-solving abilities, and a commitment to guest satisfaction. Additionally, the Night Auditor will assist with breakfast preparation to support morning operations. Duties Conduct nightly audits of guest accounts and financial transactions using property management systems (PMS) to ensure accuracy and completeness. Address customer service issues promptly and professionally, providing solutions to guest inquiries or concerns during overnight hours. Communicate effectively via phone with guests, staff, or vendors as needed to coordinate services or resolve issues. Manage hotel emergency procedures efficiently, ensuring safety and compliance during all situations. Assist with breakfast preparation to support the morning team and ensure a welcoming start for guests. Maintain security of the property by monitoring premises during overnight hours and completing relevant reports. Perform general administrative tasks related to night audit operations and hotel maintenance. Skills Strong customer service and problem-solving skills to address guest needs effectively. Excellent communication skills, particularly over the phone, with guests and team members. Familiarity with property management systems (PMS) for accurate financial reconciliation and reporting. Ability to handle night audit procedures accurately while maintaining attention to detail. Knowledge of hotel emergency procedures and safety protocols. Flexibility to assist with breakfast preparation and other early morning duties as required. Organizational skills and the ability to work independently during overnight shifts. This role offers an engaging opportunity for individuals committed to hospitality excellence, combining administrative responsibilities with guest interaction in a dynamic environment.

Pay:

$13.00 - $16.00 per hour Expected hours: 40.0 per week

Benefits:

Relocation assistance

Work Location:

In person