Multi-Unit Restaurant / Food & Beverage Position Summary Mala Town is seeking an experienced HR Manager with strong restaurant industry experience and hands-on Toast Payroll knowledge to support our multi-unit restaurant operations. This role requires practical experience in restaurant HR, employee relations, compliance, disciplinary actions, terminations, payroll/timekeeping management, and store-level HR operations. Hands-on experience using Toast Payroll is required. The ideal candidate must be able to independently support Store Managers, Regional Managers, and senior leadership while ensuring HR processes are compliant, accurate, and operationally practical. Key Responsibilities Manage full-cycle recruiting for hourly and management restaurant positions Manage employee onboarding and offboarding Maintain I-9, W-4, personnel files, and employee records Set up and maintain employees in Toast Payroll Review Toast Payroll timecards, missing punches, meal/rest break records, overtime, payroll changes, and employee status Process and verify new hires, terminations, pay-rate changes, job/location changes, and payroll-related updates in Toast Payroll Audit Toast Payroll records for accuracy and compliance Work with Store Managers to correct payroll and timekeeping issues Ensure compliance with federal, state, and local employment requirements Handle employee complaints, attendance issues, misconduct, performance issues, harassment/discrimination concerns, and retaliation concerns Conduct or coordinate workplace investigations Prepare and review warnings, final warnings, PIPs, suspension documentation, and termination documentation Guide managers through proper disciplinary and termination procedures Review termination risk before separation Support Workers' Compensation and workplace injury reporting Conduct HR compliance audits across restaurant locations Track turnover, staffing gaps, hiring progress, disciplinary cases, and compliance issues Develop and improve HR policies, procedures, and manager training Provide regular HR reports and recommendations to management Required Qualifications 3+ years of HR experience in restaurant, hospitality, or food service Restaurant HR experience is required Hands-on experience with Toast Payroll is required Must be comfortable independently using Toast Payroll for: New hire setup Employee profile management Payroll review Timecard review Missing punches Meal / Rest Break review Overtime review Pay-rate changes Job and location changes Termination processing Payroll corrections Compliance audits Experience handling employee discipline and termination processes Experience conducting workplace investigations Strong knowledge of: I-9 compliance Wage and hour requirements Meal and Rest Break compliance Overtime Timekeeping Employee documentation Workers' Compensation Employee relations Strong communication, documentation, and follow-up skills Able to manage multiple stores and active employee cases Able to work independently and make practical HR recommendations English required Bilingual English/Chinese or English/Spanish preferred What We Are Looking For We are not looking for someone who only handles paperwork. We need an HR professional who understands restaurant operations, knows how to use Toast Payroll , and can manage employee issues from beginning to end: Identify → Investigate → Recommend Action → Document → Follow Up →
