ADA Accomodations Supervisor

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Telecommunications Position Overview We are seeking an experienced and passionate ADA Accommodations Supervisor to lead a high-volume accommodations function supporting employees across all 41 states. This role is ideal for a hands-on people leader who is deeply knowledgeable in ADA accommodations, the interactive process, and complex case management. The manager will oversee a seasoned, close-knit team and play a critical role in ensuring compliant, practical, and employee-centered accommodation decisions in a fast-paced environment. Key Responsibilities Lead and supervise a team of 8 direct reports , including Accommodation Coordinators and Accommodation Specialists Oversee high-volume accommodations casework, with each team member managing a large caseload of active requests Provide guidance and oversight on the ADA interactive process , ensuring consistency, compliance, and sound decision-making Review and evaluate complex accommodation requests to determine feasibility, appropriateness, and compliance with ADA and related regulations Partner closely with healthcare providers, internal leaders, and supervisors regarding medical documentation and accommodation needs Manage and monitor open accommodation cases using case management systems, including tracking trends and workflow improvements Support escalation management, ambiguity, and highly sensitive or complex accommodation situations Ensure best practices related to pregnancy-related accommodations, PWFA, leave, and disability integration Drive continuous improvement within a fast-paced, high-volume environment Collaborate with HR and other internal stakeholders to align accommodation outcomes with legal guidelines and business needs Required Experience & Qualifications 1+ year of people management or supervisory experience Strong background in ADA accommodations and the interactive process Experience handling high-volume, complex accommodations or disability casework Hands-on experience with: ADA accommodations and accommodation case management Pregnancy-related accommodations and PWFA Leave of Absence (LOA) and disability programs Third-party administrators (TPAs) for disability and accommodations Strong analytical and critical-thinking skills to assess when accommodations are reasonable and compliant Confidence discussing medical documentation, legal guidelines, and accommodation decisions Excellent written and verbal communication skills, particularly in a professional email-based environment Proven ability to manage escalations, ambiguity, and sensitive employee situations Sound judgment and decision-making skills in a regulated environment Preferred Systems & Technical Skills Experience with case management and HR systems such as: ServiceNow AbsenceSoft (training provided) CRM or case tracking systems PeopleSoft, PeopleCentral, Oracle Proficiency with Microsoft Office, Outlook, Webex, and basic professional email etiquette Work Environment Fast-paced, high-volume role with complex and varied casework Collaborative and experienced team with strong internal partnerships Opportunity to make a meaningful impact supporting employees with disabilities and accommodation needs across a national workforce

A1458605CLT

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