A Payroll Specialist manages the financial and accounting work involved in processing payroll for a company or organization. Manages employee benefits programs and payroll deductions, or assists with evaluating compensation levels for different job categories and titles.
Omaha, NE Job Details Full-time $41,600 - $62,400 a year 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Managing customer accounts Customer communication Customer relationship building Customer retention strategy Customer service Writing skills Account development Managing clients in a customer support role Attention to detail Client services Data-driven problem-solving Account management Client interaction via phone calls Full Job Description Job Summary We are seeking a dynamic and proactive Customer Success Payroll Specialist to join our team! In this role, you will be the vital link between our customers and our company, ensuring that customers receive exceptional service and support throughout their journey with us. The primary focus of this position will be to provide payroll customers with true "best practice" experience in all aspects of their services. You will be responsible for providing outstanding to ensure customer satisfaction and loyalty by consulting, assisting and resolving a wide variety of customer requests, inquiries, complaints and escalations, both verbally and in writing. The position provides first-level product and service support to customers regarding payroll, accounting, tax filing, money-movement and other related payroll services. The position is also responsible for identifying and proposing repeatable efficient processes and documenting key components include on-going end-user training, payroll support and proactive management of client activity to assure client satisfaction and retention. As a member of our team you must be flexible and have the ability to be productive in a high-stress environment and meet stringent deadlines. Responsibilities Serve as the primary point of contact for assigned customers, fostering positive relationships through proactive communication and personalized support. Manage customer accounts tracking interactions, issues, and opportunities. Collaborate with cross-functional teams to ensure customer needs are met effectively. Assist customers in onboarding new SaaS products, providing training and resources to maximize their value. Analyze customer data to identify trends, potential challenges, and opportunities for upselling or renewal strategies. Support project management efforts by coordinating timelines, deliverables, and client expectations during implementation phases. Gather customer feedback regularly to inform product improvements and enhance overall service quality. Requirements Proven experience in customer service or account management within a client service environment. • Experience with isolved payroll software considered a plus. Strong management skills with the ability to handle multiple client accounts simultaneously. Excellent communication skills—both verbal and written—to clearly convey information and build rapport. Knowledge of payroll processes and experience supporting customer retention efforts. Analytical mindset with the ability to interpret data insights for strategic decision-making. Ability to adapt quickly in a fast-paced environment while maintaining attention to detail. A background in payroll or financial services will be considered an asset. Join us as a Customer Success Specialist and be part of a vibrant team dedicated to delivering outstanding client experiences! Your energy, expertise, and enthusiasm will help us grow stronger together while making a meaningful impact on our customers' success journey. Conditions of Employment All positions require an applicant who has accepted an offer to undergo a background check. These checks are based on the nature of the position and may include some or all of the following: education verification, employment verification, criminal check, Denied Restricted Parties Lists or OFAC lists check, fingerprint verification, credit check, and/or drug test.
Pay:
$41,600.00 - $62,400.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
