WHAT YOU'LL DO

Responsibilities What you can expect on a typical day: Product Support . You will respond to client questions regarding our payroll and benefits products and provide application and product navigation support.

Support activities can include:

data maintenance, set up, configuration changes for multiple options (e.g., Vacation/Paid Time Off , Special Calculations, Time and Attendance schedule, 401k, and more) and new feature set up requests (e.g., Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals, etc.). Payroll Processing - Tax . You will assist clients with payroll processing and solve any issues that may arise. You will assist clients with tax changes for understanding, conduct research, and follow-up as needed. To ensure timely and accurate payroll and tax processing, you will provide timely communication to the correct parties for any updates, changes, or client issues. You will monitor Tax Registration Services via a report once the client is live and verify all jurisdictions are active. You will use online tools in your daily role to do your job. Consultation . You will act as a trusted advisor to your clients and provide consultative support and recommendation on product optimization during status calls and other interactions. Quarter and Year-End Support. During these periods, you will play a critical role where we resolve issues in partnership with our clients that surface in error prevention notices. Together, you will determine corrections and generate details on changes needed for processing additional payroll. Reporting and Analysis. You will work on complex projects, including calculation updates, special reports, tax amendments, company set up, troubleshooting, and more. You will research historical data, determine adjustments, and use online tools to make corrections. Collaborate and Communicate. You will collaborate with internal teams (401k, Flexible Spending Accounts, Tax, etc.) and possibly third-party vendors to identify and resolve issues and ensure that these services meet client expectations. You will escalate issues when necessary and communicate status and resolution to the client. You will also share upcoming changes with your clients that could impact them and address their concerns. You will create standard client documentation and update it regularly.

TO SUCCEED IN THIS ROLE

Required Qualifications At least two years of experience, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact. You will have occasional extended hours during peak seasons and may work 5 - 10 hours of overtime 6 - 8 weeks of the year.

BONUS POINTS FOR THESE

Preferred Qualifications High-level payroll knowledge, including payroll skills for processing client payrolls. Basic knowledge of payroll tax principles and wage and hour laws.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today! A little about

ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition . Diversity, Equity, Inclusion & Equal Employment Opportunity at

ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at

ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

Click https:

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