Branch Call Support Consultant

TEKsystems is partnering with a leading Hawaii-based financial institution to hire experienced Branch Call Support Consultants. This role supports branch locations, call center teams, and internal departments by assisting with customer inquiries, resolving operational issues, and handling escalated customer concerns. This is an excellent opportunity for customer service professionals who thrive in a fast-paced environment and are looking to grow their careers within the financial services industry. Responsibilities Respond to and resolve customer operational inquiries and concerns. Handle escalated customer calls with professionalism and sound judgment. Research, investigate, and coordinate resolutions for customer issues. Partner with branch employees, call center representatives, and internal departments to provide timely support. Maintain accurate records and documentation of customer interactions. Utilize multiple systems and applications to support daily operations. Ensure confidential customer information is handled appropriately and securely. Manage multiple priorities while delivering a high level of customer service. Required Qualifications 3+ years of experience in a call center, banking, or branch operations environment. Strong customer service and problem-solving skills. Experience handling escalated customer concerns or complaints. Excellent verbal and written communication skills. Strong attention to detail and follow-through. Ability to multitask and work effectively under pressure. Familiarity with technology systems and applications. Ability to exercise discretion when handling confidential information. Flexible and adaptable with the ability to work various shifts, including weekends and holidays as needed. Preferred Qualifications Previous banking or financial services experience. Experience with retention calls or customer issue resolution. Strong analytical and investigative skills. Experience supporting customers in a high-volume environment. What We're Looking For The ideal candidate is a customer-focused professional who remains calm under pressure, can effectively manage escalated situations, and is committed to delivering exceptional service. Candidates should be comfortable navigating multiple systems, investigating customer concerns, and collaborating with various departments to achieve positive outcomes. Why Join? Opportunity to work with one of Hawaii's premier financial institutions. Collaborative team environment with historically low turnover. Exposure to banking operations and internal business functions. Potential for long-term career growth through a contract-to-hire opportunity. Supportive team culture with opportunities to expand your knowledge and skills. Job Type & Location This is a Contract to Hire position based out of Honolulu, HI. Pay and Benefits The pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Honolulu,HI.

Application Deadline This position is anticipated to close on Jul 15, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.