Civista Bank Description:

Position Purpose:

A Personal Banker II (PB II) is responsible for maintaining and building customer relationships by providing an exceptional customer experience. A PB II is also responsible for opening new accounts, completing loan applications and responding to customer inquiries and requests while identifying opportunities to expand current banking relationships. The PB II demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities and Expectations:

Daily engagement of customers to build relationships. This entails processing transactions, assessing needs, recommending products, referring partners to customers, thus creating an exceptional customer experience.\nAdhere to regulations, following policies and procedures to ensure safety and soundness of customers and the bank.\nDevelop an expansive knowledge of products and services to fulfill customer needs, driving sales production. Expected task include but are not limited to opening new consumer deposit and lending accounts, opening new business accounts, performing maintenance, meeting cross sell goals and solving problems daily. Competently, with speed and accuracy, execute on customer requests.\nUnderstanding all aspects of consumer lending and new accounts in daily and weekly activities; building customer trust and managing relationships through the life of the customer relationship.\nDedication to daily personal growth through active learning. Adapting to new procedures and systems to grow the organization and the team.\nEnsuring operational tasks are followed & completed daily.\nMaintain cash levels and outages within the parameters of the established guidelines.\nConstant, consistent communication internally and externally.\nUnderstand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc.\n

Requirements:

Qualifications, Knowledge and Skills:

3-5 years of previous teller experience required.\nExcellent oral, written and presentation skills\nDetail oriented with the ability to work under deadlines with frequent interruptions.\nHigh School diploma or equivalent required.\nAbove average knowledge of technology and willingness to adapt to new software technologies.\nAbility to work under deadlines with frequent interruption.

Physical Requirements:

Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.\nWork involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.\nWork involves lifting and moving objects up to 50 lbs.\nWork involves ability to read, hear, write, and communicate professionally both in person and via telephone.\nWork involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. Please see job description

PI285393310

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