Position Summary:

The Financial Center Representative is responsible for performing as both a Banker and Teller in providing exceptional client service, operational and audit excellence, while making appropriate referrals. This position is non-exempt under the Fair Labor Standards Act and is eligible for overtime pay. This position may be filled at a lower or higher level depending on the candidate's qualifications and relevant experience.

Required Qualifications, Competencies, and Skills:

GED or High school diploma 1 year cash handling experience in a financial institution or retail environment Ability to travel across company footprint as needed Proficient in Microsoft Office Suite to include Word, Outlook, Teams Developed cognitive skills to include Problem Solving, Judgement, Decision-Making, Organization + Planning Developed intrapersonal skills to include Ambition, Follow-Through, Optimism, Tenacity Developed interpersonal skills to include

Communication:

Listening, Speaking, and Writing, Resilience + Balance, Collaboration, Client Focus Developed technology skills to include Technical Acumen, Knowledge Management Developed leadership skills to include Developing Followers, Achieving Results Developed sales skills to include

Questioning, Knowledge, Sales Drive, Prospecting, Presence Preferred Qualifications, Competencies, and Skills:

6 months of retail banking experience High-volume cash handling experience Proficient in Microsoft Office Suite to include

Excel, PowerPoint Essential Duties and Responsibilities:

Perform teller transactions Responsible for balancing, locating and reconciling discrepancies in cash drawer including end-of-day balancing procedures and reporting any discrepancies to the supervisor as necessary Assist with balancing, locating and reconciling vault and ATM transaction as well as incoming and outgoing money shipments Open new accounts and handles client maintenance requests Contribute to the financial center's success by achieving assigned referral goals Engage in consultative conversations with clients to build relationships, cross-sell, and promote Fidelity's products and services Report to a supervisor for approvals when assistance is needed with transactions Provide customer assistance related to banking needs both in-person and over the phone Assist supervisor with maintaining accurate reports Report any discrepancies to the supervisor as necessary Assist in maintaining branch appearance standards Assist with mentoring associates Adhere to all bank policies and procedures Consistently exemplify our Core Values of Integrity, Community, Dependability, Excellence, Longevity, and Accountability Comply with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability Perform other duties and/or special projects as appointed by management

Physical Requirements:

primarily sitting with some standing, walking, lifting and bending Fidelity Bank is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Fidelity promotes a drug free workplace. If you require an accommodation to submit your application for an open position, please send an email request to talentmanagement@bankwithfidelity.com or call 985-612-2764. All information provided will be kept confidential and will only be used to the extent required to provide the needed reasonable accommodation. For assistance or questions regarding the recruitment process, please email talentmanagement@bankwithfidelity.com. 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