Description:

Summary:

Performs a variety of duties in the operations area. May work on check processing, adjustments, return items, exception processing, statement rendering, bookkeeping, reconciling, etc. May perform only one or a combination of these or other related operations duties. Handles complex problems, fraud reviews, and has the ability to effectively communicate problem resolution with internal staff and customers.

Key Responsibilities:

Reconcile non-post of checking, savings, general ledger, certificates of deposits, and safe deposit boxes to proper accounts and transaction codes. Monitors documentation and or activity on dormant and inactive accounts and apply Bank policy. Process foreign checks and foreign currency orders/deposits. Process Exceptions and Stop Payments daily. Process Debit Card Application and Charge Back disputes. Responsible for ATM resolution from customer and/or Bank personnel inquires. Process written statements of unauthorized ACH transactions. Process retail internet banking setups and requests. Responsible for the set-up and maintenance of Internet Banking enrollments for new and existing customers. Process Domestic and International wire transfers and ACH transactions. Reconcile redeemed Savings Bonds to general ledger. Process and mail statements and notices to customers daily. Review new accounts and account file maintenance for accuracy and proper documentation. Process Deposited Item Returns and ACH Returns. Perform a fraud review on electronic transactions via retail and business online banking services. Perform Thrive account report reviews and system processing verifications. Provide timely & accurate support for internal and external customers. Other tasks as assigned.

Supervisory Responsibilities:

No supervisory Responsibilities.

Requirements:

Qualifications:

Excellent organizational and analytical skills. Must be knowledgeable or able to learn company products, services, and related information to perform each essential duty satisfactorily. Should have the knowledge and ability to use office equipment such as; telephone, computer, calculator, fax, and reference materials as well as various software packages. Must have the ability to remain calm and professional during peak periods of activity and manage multiple tasks simultaneously. Requires ability to prioritize and organize work, apply common sense, and proofread and edit documents for accuracy. Must have the knowledge and ability to communicate effectively with office staff, existing and potential customers, and insurance agency personnel. Must have the ability to work independently. Must have the ability to effectively use internal ticketing system for processing requests and form submissions. Excellent internal and external customer service and problem resolution ability. Education and/or

Experience:

High School Diploma or equivalent.

Certificates, Licenses, Registrations:

Not applicable.

Work Environment:

General office working conditions exist. Employee may experience sustained moderate/high periods of activity with multiple tasks being performed. They may experience communication with a variety of internal and external sources under favorable and unfavorable conditions. 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