Personal Banker II

Personal Banker II Job Summary The Personal Banker II is responsible for delivering exceptional customer service, deepening client relationships, and supporting customers with a full range of personal banking needs. This role requires strong knowledge of deposit accounts, IRAs, trust accounts, and some consumer lending products. The Personal Banker provides guidance, opens and services accounts, and helps customers achieve their financial goals while ensuring compliance with bank policies and regulatory standards. Aligned with Foresight Bank's vision of being a vibrant, independent community bank that cultivates prosperity, the Personal Banker balances relationship-driven service with sound operational practices. The role reflects the bank's values by: Enabling customer success through responsive, knowledgeable support Building trust and accountability to foster strong, long-term relationships Respecting customers' time through efficient service and clear communication Seeking practical, forward-thinking solutions for a wide range of personal financial needs Supporting continuity by assisting customers across multiple stages of their financial lives Deposits Team Member Duties/Responsibilities Build and strengthen customer relationships by assisting customers to make informed decisions regarding their checking and savings accounts, certificate of deposits, individual retirement accounts (IRAs), health savings accounts (HSAs), estate, trust accounts, unincorporated club accounts. and reciprocal deposit accounts. Assist customers to open new consumer deposit accounts and service existing accounts Assist customers in transferring, opening and maintaining IRA plans Assist customers in managing fraud cases and provide guidance throughout the subsequent steps Educates customers on IRA rules, contribution limits, distribution limits and eligibility requirements Educates customers on FDIC insurance coverage, including limits, account categories, and deposit protection. Consumer Lending Services Assist customers to open new business deposit accounts and service existing accounts Closed account maintenance and reporting Assist team with daily balance and maintenance review Process yearly IRA RMDs Credit Card program monitoring, troubleshooting customer issues, and reporting Deceased customer process and procedures Wire Request Team Adhere to all Compliance requirements Required Skills/Abilities Excellent verbal and written communication skills to explain financial concepts in simple terms Engages with customer proactively, not reactively Excellent interpersonal and customer service skills with external and internal customers Excellent at diffusing an upset customer with professionalism Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Ability to prioritize tasks with clear communication Ability to function well in a high-paced and at times stressful environment Proficient with core banking software systems (i.e., CIF 20/20, Synergy, etc.) Ideal Attributes Flexible Energetic Dependable Team player Professional Organized Required Education and Experience High school diploma or GED required Associate's degree or business/finance coursework strongly preferred Ten or more years of customer service experience Seven or more years of experience in the banking industry Working Conditions The team member will work primarily from the Rochester Branch, Monday - Friday, 8:00 AM - 5:00 PM, and a rotating Saturday schedule at the Eyota location. This schedule is subject to change based on Foresight's business needs. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration is required. The position involves the potential for periodic stressful situations in response to multiple priorities within established deadlines. The position involves lifting and moving up to 20 pounds of office supplies and equipment, and it involves some bending, turning, and twisting. Additional Information This job description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all-inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. This job description does not constitute an employment contract. The person who fills this position will be an at-will employee of Foresight Bank. Duties and responsibilities will change with the changing business environment and needs of the bank, so every position with the bank will involve constant change. This job description is subject to possible modification to reasonably accommodate individuals with a disability. Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.