JOB FUNCTION / SUMMARY

A Universal Banker acquires, manages and retains meaningful relationships with clients using a consultative sales and service approach to proactively fulfill their financial needs.

ESSENTIAL DUTIES & RESPONSIBILITIES

Manages existing clients and prospects by meeting with them, both in person and over the phone, to build and maintain strong, lasting relationships, discover financial needs and tailor product solutions to meet the client's overall financial needs. This activity may be in the financial center, out-bound calling, visiting businesses or conducting educational seminars.\nProactively educates clients on alternate delivery methods and channels that make client's lives easier by providing self-service options, including emerging technology and digital solutions like mobile, online and ATM options, to access their accounts 24 hours a day/7 days a week.\nRefers clients to other business partners to provide clients with experts who can assist them with their specialized financial needs.\nApplies product and procedural knowledge to solve client problems appropriately and efficiently to enhance the client experience.\nProcesses a variety of routine and complex transactions for Financial Center clients, including deposits, withdrawals, and loan payment processing.\nEngages in client and/or prospect management activities.\nDrives proactive sales conversations, through outside interactions with a consultative sales process and financial needs assessment including, identifying and independently acting upon sales opportunities to build a strong pipeline of appointments to meet assigned sales goals.\nLeverages ecosystem partnerships as well as community centers of influence to acquire, expand and retain relationships.\nAssists in the responsibility of managing the lobby by actively engaging, greeting and directing client lobby traffic.\nWill be asked to perform the duties of the role based upon the needs of the financial center.\nSupports the Bank's strong risk management culture through awareness, knowledge and sound decision making.\nEnsures operational and financial safety and soundness. Maintain awareness of the environment, the situation, and the client. Leverages Lobby Management as a tool for managing client interactions and risk.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

High School Diploma or general education degree (GED) is required\nBachelor's degree preferred\n1 year sales and client service experience in a professional environment; prior banking experience highly preferred or Bachelor's degree and cash handling and customer service experience in retail or financial institution\nProven ability to form and expand client relationships\nAbility to learn and navigate multiple banking systems and applications, and utilize search tools to find information\nThis position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008\nEmployment is contingent upon meeting initial and ongoing registration requirements, including acceptable background investigation results

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to clients with differing needs.\nAbility to learn products, services, and procedures quickly and accurately.\nComfortable educating others on technology.\nProfessional, thorough, and organized with strong follow-up skills.\nPerforms well in a team environment and proactively collaborates with others to serve clients.\nAbility to understand and follow policies, procedures, and regulatory requirements.\nAbility to work Financial Center hours, including weekends, and some evenings.\nAbility to travel if required to perform the essential job functions.\nAbility to work under stress and meet deadlines.\nAbility to operate related equipment to perform the essential job functions.\nAbility to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an \"undue hardship\" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement. Equal Opportunity/Affirmative Action Employers. 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