A Personal Banker works for a bank to sell bank services to individual clients. Promotes different account options, loans or other services to customers that have assets or deposits in that bank.
More Like This
Between $36k and
$48k
Per Year DOE (Depends on Experience)
Position range in Galveston County $28k•$44k Per Year
AMOCO FEDERAL CREDIT UNION
AMOCO
FEDERAL CREDIT UNION
Occupation:
Customer Service Representatives
Location:
Texas City, TX•77590
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment
Posted:
08/19/2026
Positions available: 1
Source:
WorkInTexas
Web Site:
WorkInTexas
Onsite /
Remote:
Work onsite all of the time
Updated:
08/22/2026
Expires:
09/18/2026
Job #: 17057428
Job Requirements and Properties
Help for Job Requirements and Properties. Work Onsite
Full Time Education
High School Diploma or Equivalent Experience
12 Month(s) Schedule
Full Time Job Type
Regular Duration
Permanent Employment Public Transit
Available Benefits Help for .
Position Title:
Contact Center Member Services Representative.
Company:
AMOCO Federal Credit Union.
Location:
Texas City, TX 77591.
Position Type:
FullTime.
Work Model:
Hybrid.
Salary Range:
$36,000•$48,000 per year.
Position Summary:
The Contact Center Member Services Representative (MSR) supports AMOCOs mission of serving the financial needs of its members by delivering an exceptional member experience through multiple communication channels. The MSR responds to member requests via phone, email, text, chat, video banking, ITM, and online/mobile banking, ensuring timely and accurate service.
This role requires strong communication skills, attention to detail, and a commitment to member satisfaction.
Our Culture:
AMOCO Federal Credit Union is 85+ years strong and one of the largest credit unions in the Houston/Galveston region. Our culture is built on teamwork, service, and the people helping people philosophy. We hire individuals who reflect our commitment to member loyalty, empathy, financial guidance, and cooperative engagement. Work Perks /
Benefits:
Medical, Dental, Vision insurance.
Tuition reimbursement.
Onthejob training.
401(k) match.
Annual bonus incentive.
Paid company holidays.
Paid time off.
Frequent employee appreciation and recognition events.
Essential Functions & Duties:
50%•
Quick Service Member Requests:
Handle requests across channels including video banking, ITM, text, email, chat, phone, and online/mobile banking. Requests include (but are not limited to): Account questions and balance inquiries.
Transfers and address changes.
Wires and stop payments.
Fraud/dispute assistance.
Online banking password resets.
External transfers.
Mobile deposit review.
Loan maintenance questions.
Direct deposit inquiries.
Deposit product changes. 20%•
New Member Applications:
Review new online banking membership applications.
Evaluate supporting documentation.
Communicate with applicants.
Make recommendations to approve/deny.
Process new accounts and assist with direct deposit setup. 20%•
Training & Department Knowledge:
Stay current on all required training.
Maintain organizational knowledge and compliance understanding. 10%•
Reporting & Issue Resolution:
Report technical challenges or risks.
Perform other duties as assigned.
Compliance Requirements:
Must comply with: Bank Secrecy Act.
Patriot Act.
Office of Foreign Assets Control (OFAC).
All company policies and procedures.
Customer Service Commitment:
Apply AMOCOs Member Service & Loyalty Skills:
Focus on member.
Maintain/enhance selfesteem.
Listen.
Maintain personal responsibility.
Manage complaints and resolve problems.
Qualifications:
Education:
High School Diploma required.
Experience:
1-3 years of similar or related experience (including preparatory experience). Behaviors (Preferred): Team Player.
Detail Oriented.
Dedicated, dependable, and loyal. Motivations (Preferred): Selfstarter.
Desire to make an impact.
Growthoriented and willing to take on additional responsibility.
Equal Employment Opportunity:
AMOCO Federal Credit Union is an EEO employer. Protected veterans, individuals with disabilities, and all applicants are encouraged to review their rights via the Know Your Rights notice provided by the U.S. Department of Labor. How to
Apply:
Apply directly on the company website:
https://recruiting2.ultipro.com/AMO1002AMOC/JobBoard/3169f03c-b273-45fe-9601-a7377f766b33/OpportunityDetail?opportunityId=d52505b6-2d0d-453a-9a23-011933bac83c
B Background Requirements:
Candidates must pass a drug screen and a background check.
Due to the nature of the employers business, company policy requires that candidates with a criminal background will not be considered for employment.
