3 Open Positions. Schedule aligns with the location of the Customer Service Manager
Monday
Friday 8:00 AM
5:00 PM PST (Portland, OR Hub) Monday
Friday 11:00 AM
8:00 PM EST (Cincinnati, OH HUB
Hired by a PST manager) Monday
Friday 10:00 AM
7:00 PM CST (Minnesota & Wisconsin Hubs
If hired by a PST manager) Training is 100% onsite for new team members during the first 90 days.

After training, hybrid schedule is 3+ days onsite & 1-2 days home-based. Basic Qualifications Associate's degree, or equivalent work experience Three to five years of experience in financial services industry

Duties and Responsibilities Include:

Responding to customer needs to affect a positive outcome when presented with obstacles and challenges Manages multiple requests and deadlines simultaneously, set priorities, and adapts to changing conditions Provide customer product and service navigation support and training. Communicate effectively with customer contacts and internal U.S. Bank partners, establishing and maintaining positive working relationships Ensure superior customer experience by providing accurate and complete information with each request Follows up with the customer to ensure proper servicing (including validation of product maintenance). Effectively assigns and follows up on requests requiring Level 2 support Takes ownership for answering customers' questions and solving problems Knowledgeable on treasury and DDA product offerings and processes and attends required training to stay current on all products and services Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures Preferred Skills/Experience

Strong verbal, written, and interpersonal communication skills
Proven customer service and relationship building skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy
Thorough knowledge of all relevant operational processes, and treasury products and services
Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow customers, and troubleshoot technical issues, etc.
Great attention to detail
Strong analytical and problem-solving skills
Ability to multi-task, prioritize and organize work Location Expectation This role requires working from one of the listed U.

S. Bank locations three (3) or more days per week. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

Our benefits include the following:

Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range:

$28.99

43 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of

FINRA, NMLS

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