Associate Bank Fraud Support Analyst#26-35375 $19.27-$22.89 per hour Lewisville, TX Hybrid Job Description Our Client, a Financial company, is looking for an Associate Bank Fraud Support Analyst for their Lewisville, TX/ Charlotte, NC/Hybrid location.

Responsibilities:

Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing client Bank Deposit accounts. Thoroughly research incidents and/or allegations and interact with other departments of client Bank, Risk, Compliance and Legal. Some interaction may be necessary with other companies or local, state, and federal authorities. Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers. Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other client Bank departments. Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate. Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts. Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

Requirements:

1+ year of experience in retail branch banking - Bank Fraud Preferred 1+ year of experience in Customer Service/Call Center environment (Preferred) Knowledge of fraudulent banking transactions strongly recommended Experience with Salesforce, WebCSR, FraudNet, Compass, and/or LexisNexis Strong written and verbal communication skills. Effective time management and organizational skills