Role Responsibilities Our Member Advocate I helps people and are committed to making an impact in our members lives. They focus on brighter paths by providing advice tailored to suit our members financial needs. You will help assist with everyday transactions, build rapport, and make them part of the Texas Trust family. Create a member experience that makes them feel welcomed. Personalize every interaction by using the members name and thank them for choosing Texas Trust; Find ways to exceed member expectations with full consideration of policies, procedures and regulatory requirements while also building relationships to enhance our members financial future; Utilize exceptional service skills to engage with members, and present member focused solutions to deepen relationships in person, by phone and through written communication; Initiate a warm transition to other areas of business to take care of extended member financial needs; Educate members on ways to do their banking conveniently through multi-channel solutions including online and mobile banking; Proactively collaborate with other departments to satisfy all member requests; Be flexible and willing to assist in other lines of business as requested; Ability to identify fraud and take appropriate action to prevent losses; Practices and brings to life with the team our Yes And culture; Comply with established regulations and law requirements; Perform various other duties as assigned.