Float Solutions Specialist - Tyler TX

Float Solutions Specialist - Tyler TX Altra Federal Credit Union - 4.3 Tyler, TX Job Details Full-time From $19.38 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off 401(k) 6% Match Vision insurance 401(k) matching Sabbatical Volunteer time off Life insurance Qualifications Investment Opening bank accounts Spanish Financial sales Phone communication Customer service Promoting bank products High school diploma or GED Certified Notary Public Assisting with digital banking services Lending Business Associate's degree Communication skills Promoting bank services Entry level Full Job Description We are seeking a friendly, detail-oriented Full Time Floating Solutions Specialist to join our team at our Tyler West office in Tyler TX . The home base is Tyler West, but will float to all offices in the Tyler, TX market. Solutions Specialists are responsible for understanding and promoting our financial products and services, assisting members with their banking needs, and ensuring a seamless customer experience. This role requires strong problem-solving skills, financial expertise, and a member-first approach to service. Key Responsibilities Serve as a primary point of contact for members, providing expert guidance on financial products and services. Analyze member needs and recommend suitable solutions, such as loans, savings accounts, credit cards, and investment options. Assist with loan applications via phone, fax, internet, and in-person, account openings / closings, and digital banking tools / e-services products (mobile deposit, bill pay, online banking, online account opening, etc.). Assist members with self-service technology (kiosks, ATM, Sam-e / iTM). Provide Notary services. Stay up to date on industry trends, regulations, and new credit union offerings. Educate members on financial literacy and help them make informed decisions about their finances. Qualifications High school diploma (or equivalent) required. An associate's degree in business or a related field would be preferred. Minimum one (1) year of banking, financial services or retail experience is required. Strong knowledge of credit union products, lending processes, and digital banking tools. Excellent communication and interpersonal skills with a passion for helping people. Availability This position is 40-hours a week, Monday through Friday. Typical hours are 8:30 a.m. to 5:30 p.m. There may be some opening and closing shifts on a rotational basis required. Will require some flexibility within these hours, as needed Pay & Benefits Competitive starting rate of $19.38+ per hour + $2/hour floating premium and participation in a monthly incentive plan! When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam. Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options. Up to a 6% Employer-matched 401(k) + additional 3% employer contribution. Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years! Paid time off, volunteer time off, paid holidays, and your birthday off (paid)! Employee-only perks and discounts. At Altra Federal Credit Union , you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.