NetSuite administrator#26-03533

Pleasanton, CA

Onsite Job Description

Role Summary

We are seeking a Senior NetSuite Finance Support Consultant to provide functional leadership and operational support for NetSuite Finance users located in Mexico. This senior role requires deep NetSuite financial expertise, strong accounting-process knowledge, and the ability to independently diagnose and resolve complex functional issues.

The consultant will serve as the primary NetSuite Finance subject-matter expert for the supported user group, provide assistance in Spanish, coordinate with global teams in English, and recommend improvements to financial processes, controls, configurations, and user adoption.

Key Responsibilities

Serve as the senior functional SME for NetSuite Finance operations and support.

Provide advanced Level 2 and Level 3 functional support for users in Mexico.

Independently investigate and resolve complex incidents, service requests, and process issues.

Support users in Spanish and collaborate with global business and technology teams in English.

Provide functional support across:

General Ledger

Accounts Payable

Accounts Receivable

Cash management and bank reconciliation

Journal entries and financial adjustments

Month-end and year-end closing

Financial reporting

Fixed assets, where applicable

Tax and localization processes

Intercompany accounting, where applicable

Roles, permissions, workflows, and approval controls

Lead root-cause analysis for recurring issues and implement corrective and preventive actions.

Review existing financial processes and recommend improvements to efficiency, controls, and user experience.

Configure and optimize saved searches, dashboards, financial reports, workflows, roles, and permissions.

Evaluate enhancement requests and translate business requirements into NetSuite functional solutions.

Prepare functional specifications and coordinate with NetSuite technical resources for scripts, integrations, and complex customizations.

Assess downstream impacts of configuration and process changes.

Plan and coordinate functional, regression, and user-acceptance testing.

Support NetSuite release reviews, impact assessments, testing, and production-readiness activities.

Coordinate with administrators, developers, integration teams, finance stakeholders, and third-party vendors.

Support user onboarding, access reviews, training, and knowledge transfer.

Create and maintain operating procedures, knowledge articles, solution documentation, and Spanish-language user guides.

Provide additional support during month-end, quarter-end, and year-end financial close periods.

Maintain ticket quality, service-level compliance, and clear stakeholder communication.

Required Qualifications

Six or more years of NetSuite functional consulting, implementation, or production-support experience.

At least four years of hands-on experience with NetSuite Financial Management.

Strong understanding of accounting principles and enterprise finance processes.

Advanced experience with General Ledger, Accounts Payable, Accounts Receivable, bank reconciliation, journal processing, financial close, and reporting.

Professional fluency in Spanish and English.

Experience supporting finance users in Mexico or Latin America.

Ability to independently own complex functional problems from diagnosis through resolution.

Strong knowledge of NetSuite configuration, roles, permissions, workflows, approval processes, saved searches, dashboards, and reports.

Experience translating finance requirements into scalable NetSuite solutions.

Experience with incident, problem, change, and release-management processes.

Strong stakeholder-management, analytical, communication, and documentation skills.

Preferred Qualifications

NetSuite Financial User, Administrator, ERP Consultant, or SuiteFoundation certification.

Experience with Mexico-specific accounting, taxation, statutory reporting, and localization requirements.

Knowledge of Mexico electronic invoicing and CFDI processes.

Familiarity with SuiteTax and relevant Mexico localization solutions.

Experience with multi-subsidiary, multi-currency, and intercompany accounting.

Experience supporting retail, apparel, footwear, manufacturing, or consumer-product organizations.

Understanding of SuiteScript, SuiteFlow, SuiteAnalytics, integrations, and data migration concepts.

Experience leading NetSuite release-impact assessments and regression testing.

Familiarity with ITIL-based support practices.

Engagement Expectations

Given the small user population and anticipated low ticket volume, the role may operate through a flexible support arrangement, including:

Part-time or shared-service coverage

Bank-of-hours or on-demand support

Coverage aligned with Mexico business hours

Defined response and resolution service levels

Increased availability during financial close periods

Planned support for releases, enhancements, and critical finance activities

Success Measures

Timely resolution of complex NetSuite Finance issues.

Stable financial operations during month-end and year-end close.

High satisfaction among supported users and finance stakeholders.

Reduction in recurring incidents through root-cause resolution.

Effective management of NetSuite changes, releases, and enhancements.

Improved financial-process efficiency, controls, and user adoption.

Accurate documentation and successful knowledge transfer.