Patient Financial Counselor

Patient Financial Counselor Ridgecrest Regional Hospital • Patient Accounting Ridgecrest, CA Business/Clerical Full Time, Day Hours per

Week:

40 Posted 05/21/2026 Req # 6586

Job Summary Occupation:

Patient Financial Counselor Specialty:

Patient Accounting /

Financial Services Salary:

$19.00-$25.00/hour

Working Hours:

40 hours/week

Shifts:

Day Shift On-Call:

No Degree Required:

High school diploma or equivalent required

Position Type:

Full Time Work Environment:

Hospital Business Office Location:

93555,

Ridgecrest, California, United States Visa Sponsorship:

No Job Description We're looking for Patient Financial Counselors who are passionate about helping patients navigate healthcare financial processes with compassion, professionalism, and clarity. In this role, you'll assist uninsured or underinsured patients with financial arrangements, payment options, and billing questions while helping connect individuals and families to programs that support their medical needs. You'll conduct financial assessments, explain available assistance programs, and provide supportive guidance during sensitive financial conversations. We value empathy, strong communication, attention to detail, and a patient-centered approach. Key Responsibilities Assist uninsured and underinsured patients with financial arrangements and payment options Answer patient billing questions with professionalism and sensitivity Conduct financial counseling processes for qualifying patients Meet with patients or family members to discuss available financial assistance programs Initiate financial assessment applications to determine eligibility for assistance programs Meet with patients or family members at the time of service when possible Support implementation and ongoing understanding of updated Financial Assistance policies Maintain accurate documentation and confidentiality of patient information Perform other duties as assigned Collaborative Teamwork This role involves working closely with patients, families, and internal departments to support positive financial experiences and contribute to a supportive and collaborative work environment. Qualifications High school diploma or equivalent required One to three years of experience in healthcare billing, patient access, or customer service preferred Associate's or Bachelor's degree in Healthcare Administration or Finance preferred Excellent written and verbal communication skills Strong interpersonal and diplomatic communication skills to handle sensitive financial discussions Ability to learn software programs and familiarity with programs such as Word and Excel preferred Bilingual in Spanish preferred Knowledge of the Medi-Cal application process desirable Ability to read, write, understand and communicate effectively in the English language Must be able to put into practice Service Excellence skills with our patients, families, coworkers, and community Benefits You'll Enjoy Medical, Dental, Vision 403B with Employer Match Life Insurance Flex Spending - Health Care & Dependent Care Employee Assistance Program Gym Membership Reimbursement Tuition Reimbursement Sick and Vacation Time Welcome To RRH Established for over 60 years, RRH is a non-profit, DNV-accredited, full-service hospital and integrated healthcare system serving our region across a 38-acre campus. RRH includes a 25-bed acute care hospital, a 125-bed skilled nursing facility, and a comprehensive network of services supported by more than 860 employees. Our organization operates five primary care clinics and other multi-specialty clinics, an ambulatory surgery center, ambulance services, and full-service imaging and laboratory capabilities—allowing RRH to deliver coordinated, high-quality care across the continuum. RRH received the American Medical Association's Joy in Medicine Award in both 2023 and 2025, recognizing its commitment to healthcare worker well-being. RRH also maintains an established physician well-being program. Our mission is to be the partner of choice for the healthcare needs of our community. Our purpose is to care for our community's health and the well-being of those who care for them. About Ridgecrest Ridgecrest is a family-friendly community of 38,000 in the desert of central Southern California, far from the traffic and commotion of LA. Affordable and safe, It's been voted as the best place to live in Kern County by Niche. Home of the China Lake Naval Air Weapons Station, it is near the Sierra Mountains and full of natural wonders, outdoor activities, and sunshine. Our hospital is close to Mammoth Ski Area, Mount Whitney, Sequoia National Forest and Death Valley. Learn more About Ridgecrest and the Outdoor Activities around it.