Patient Financial Counselor

Overview We are seeking a dedicated Patient Financial Counselor to join our healthcare team, committed to providing exceptional financial guidance and support to patients. This role works under the supervision of the Business Services Coordinator. Evaluates patient's ability to pay bills and arranges for payment schedules, follows up with responsible parties for non-payment of bills and determines if collection efforts have been exhausted. Provides patients with alternative resources to finance hospitalization. Job Specifics This will start as a 3 month contract with the possibility of extension or conversion to a permanent employee. This is 100% onsite.

Schedule:

M-F; 8a to 5p. Must be bilingual in English and Spanish.

Pay Range:

$30.00 to $32.00 Responsibilities Composes and types letters, liens and probate claims. Arranges for and collects payments for pre-registered patients, in-house and discharged patients. Answers inquiries accurately and courteously. Enters detailed comments into the computer system. Evaluates and processes incoming mail. Maintains a system for periodic review and follow-up on unpaid accounts. Greets patients and public politely. Responds to inquiries from collection agencies. Receives required documentation for charity care patients. Provides patients with options of program coverage and assists with completion of applications. Receives and reviews all admissions with self-pay portion for possible third party governmental coverage. Follows up with responsible parties and third party payor on unpaid accounts. Refers accounts to outside collection agencies when collection efforts have been exhausted. Processes loan applications. Processes bankruptcy notices. Maintains records and files account transaction, hard copy and computer system. To be vigilant of co-members desk when vacant. Interprets for non-English speaking patients/public. Skills Proven experience in hospital or healthcare settings with knowledge of acute care operations. Strong understanding of medical coding systems including CPT, ICD-9, ICD-10, and medical terminology. Familiarity with social work practices, behavioral health considerations, and pediatric patient needs. Excellent patient service skills with the ability to communicate complex information clearly and empathetically. Knowledge of HIPAA regulations ensuring confidentiality and privacy of protected health information. Experience with discharge planning processes and medical records management. Competence in intake procedures, case management strategies, and understanding of insurance benefit structures. Ability to navigate electronic health records systems efficiently and accurately document interactions. This position is an essential part of our commitment to delivering comprehensive healthcare services while supporting patients through their financial journeys. We welcome candidates who are detail-oriented, compassionate, and eager to make a positive impact on patient experiences.

Pay:

$30.00 - $32.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person