Patient Financial Services Supervisor

Your Future Starts Here! Are you motivated to do your best work? Do you want to connect with others who are embracing their professional potential? Then join our teams at Southeast Colorado Hospital District. Southeast Colorado Hospital District is on the rolling plains of Springfield, Colorado. Our mission is to focus on the well-being of people in our service area through programs designed to achieve and sustain a state of good health by providing a wide-ranging healthcare system. We offer a comprehensive benefit package as well as ample paid leave. If you want to become part of this growing organization and know you can make a difference where respect, compassion, quality, collaboration and empathy are our values, then we would love to talk about your future!

POSITION SUMMARY

The Patient Financial Services Specialist oversees hospital registration functions, ensuring accurate patient intake, insurance verification, and front-end collections.

ESSENTIAL JOB DUTIES AND RESPONSIBLITIES

• Supervise and support registration staff to ensure timely, accurate patient registration and insurance capture.
• Provide training, feedback, and scheduling for the registration team.
• Assist patients with payment plans, cost estimates, and financial assistance applications.
• Monitor front-end collections, documentation, and compliance with policies.
• Address patient inquiries and resolve account or insurance issues.
• Maintain updated knowledge of payer requirements, financial assistance programs, and registration standards.
• Generate reports and support audits or process improvements as needed.

Supervisory Responsibility:

This role supervises registration staff and supports financial counseling and patient account accuracy to enhance the overall financial performance and patient experience.

MINIMUM QUALIFICATIONS

Required Education and Experience

• High school diploma. Preferred Education and Experience
• Hospital billing experience, particularly in critical access or rural settings.
• Billing or coding certification (e.g., CPB, CBCS, CPC) is advantageous.
• Billing and Coding certificate.
• 3+ years in patient registration or financial services; 1+ year supervisory experience.

ADAAA Accommodations:

Southeast Colorado Hospital District is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided with reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Tara Silvey at 719-523-2160 or tsilvey@sechosp.org at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date. Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA): The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable accommodation for health conditions related to pregnancy or the physical recovery from childbirth. Candidates wishing to request reasonable accommodations must do so as soon as possible, preferably at least three days prior to the exam or interview. If you are an individual who wishes to request reasonable accommodations, please contact us at 719-523-2160 or tsilvey@sechosp.org.

Non-Discrimination Statement:

Southeast Colorado Hospital District believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. Southeast Colorado Hospital District is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status as required by law.

Inquiries may be directed to:

Human Resources Director, Southeast Colorado Hospital District, 373 10th Avenue, Springfield, CO 81073, or 719-523-2160 or tsilvey@sechosp.org.