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HF
HCA Florida Ocala Hospital
Patient Financial Counselor
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Based on Florida data
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What they do
A Financial Counselor works with customers on providing debt-relief services, usually working on prioritizing payment and encouraging customers to complete debt obligations.
$70,014 / year median in Florida
+9% projected growth
Job Description
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Patient Financial Counselor Job Summary and Qualifications As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient's financial coverage. What you will do in this role: Follow AIDET guidelines in all interactions with the patient In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house Provide estimates to patients and/or physicians as requested Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate Follows all guidelines set forth in the Cash Handling policy. Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies. Escalates any concerns as needed to Patient Access Manager/Supervisor Enter pertinent insurance information into the HIS system (i.e. Meditech) Enters appropriate notes for all patient encounters Maintain professional image and implement excellent customer service to customers Complete financial analysis and collect estimated patient liabilities Follow up with patients for necessary signatures if they were incomplete at time of hospitalization What qualifications you will need: High school diploma or GED preferred 1 year of related experience required. Proficiency in Microsoft Office applications. Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Across HCA Healthcare's more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare. Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN