ID 51961

\nBilling & Health Information\nPowers Health • FIN - Patient Accounting\nEast Chicago , IN\nFull-time, Days/Evenings, M-F 12:00pm - 8:30pm\n

Hours/Pay Period:

80\n

FTE:

1\n

Job Description:

\nThe Patient Financial Counselor supports patients in resolving their financial responsibility for hospital services by identifying appropriate payment options, assisting with public assistance programs, and ensuring accurate insurance verification. This role serves as a key resource for patients navigating complex financial and coverage matters while promoting a positive patient experience and timely account resolution.

Position located at:

St. Catherine Hospital, East Chicago, In\n

Required Skills & Qualifications:

Minimum of High School Diploma.\nMinimum of 2 years of customer service experience required.\nPrior experience in a hospital, physician office or healthcare setting preferred.\nFinancial counseling, insurance verification or collections experience preferred.\nKnowledge of insurance benefits, eligibility verification, and pre-certification processes.\nFamiliarity with Medicaid programs, Indiana preferred.\nUnderstanding of medical terminology, CPT and ICD coding preferred.\nAbility to effectively and compassionately communicate with patients regarding financial responsibilities, payment options and financial hardships.\nStrong interpersonal and customer service skills.\nBilingual (Spanish) skills preferred.\nProficiency in Microsoft Office (Outlook, Word, Excel). Numeric aptitude and proficiency with a 10 key calculator.\nTyping speeds of at least 35 WPM with accuracy.\nAbility to work independently while contributing to a team oriented environment.\nStrong organizational and multitasking skills.\nComfortable working in a fast paced, deadline driven healthcare environment.\nComplete Indiana Certified Navigator training and certification within 6 months of hire and maintain active certification through annual renewal and continuing educational requirements.\nYour Extraordinary Career Starts Here\nWe invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.\nOur comprehensive benefits program includes, but is not limited to:\nMedical, dental and vision coverage\nWellness program, including free screenings\nHealthcare and Dependent Care Spending Accounts (HSA)\nRetirement savings plan\nLife insurance\nDisability income protection\nEmployee Assistance Program (EAP)\nFitness center discount program\nTuition assistance and career development\nPaid Time Off (PTO)\nReward and recognition programs\nJoin our team of healthcare professionals at Powers Health. 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