Accountabilities and Job Activities:

• Communicates with patients respectfully and professionally via telephone to explain charges related to treatment services, answer billing questions, and assist with the financial resolution of accounts.
• Initiates outgoing calls to collect outstanding balances from patients.
• Advises patients on their rights and responsibilities in accordance with the practice Financial Policy.
• Evaluates, confirms and documents third party payer coverage in athenaOne.
• Documents all financial discussion and correspondence in the patient account record.
• Advises uninsured patients on payment expectations and self-pay fees.
• Provides financial counseling to patients in need of special payment arrangements.
• Arranges payment plans utilizing thenaOne payment plan module in accordance with the guidelines set forth by the billing manager.
• Manages work queues timely and effectively.
• Attends and contributes to billing staff meetings and huddles.
• Performs all other duties as assigned. Develops and maintains personal and professional skills
• Attends at least 100% of all mandatory staff meetings per year unless excused as evidenced by documentation.
• Attends mandatory in-services and a minimum of two pertinent in-services per year as documented.
• Actively participates in performance improvement activities as observed or documented.
• Establishes realistic professional goals as evidenced by the annual performance evaluation.
• Actively keeps abreast of departmental and organizational activities.
• Demonstrates flexibility in response to unexpected changes in work load or situations as observed.
• Serves on committees and/or participates in changes of policy and procedures that affect the revenue cycle.
• Assists in the orientation of new personnel as directed.
• Supports the mission and goals of the practice.
• Addresses all emails within 24 hours as documented. Job Requirements
• Minimum of 2 years of medical practice office experience.
• Comprehensive understanding of payer benefit summaries and eligibility guidelines.
• Ability to initiate difficult conversation with patients regarding balances and payment arrangements.
• Experience interpreting payer explanation of benefits.
• Excellent verbal and written communication skills.
• Demonstrates an advanced knowledge of healthcare billing procedures.
• Knowledge of medical terminology with a strong focus on the spine and skeletal system.
• Ability to multitask in a fast paced environment.
• Willingness to share knowledge with team members and department leaders throughout the organization.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Financial Services:

1 year (Preferred)

Securities Law:

1 year (Preferred)

Work Location:

In person