Risk Analyst

Responsibilities Kforce has a client that is seeking a Rish Analyst in Plano, TX.

Duties Include:

Investigative Resolution:

Manage 50+ complex inbound inquiries daily, performing deep-dive investigations into merchant accounts to resolve fraud alerts and financial discrepancies

Risk Mitigation & Decisioning:

Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends

High-Stakes De-escalation:

Serve as a calm, empathetic voice for merchants facing stressful financial holds, turning difficult conversations into professional, resolution-based experiences

Strategic Documentation:

Maintain meticulous records of investigations and actions taken, ensuring all steps meet internal Standard Operating Procedures (SOPs)

Continuous Improvement:

Collaborate with cross-functional teams to report new fraud trends and suggest optimizations for our risk detection tools Skills 2+ years of experience in a call center setting, focused on areas such as financial risk management, fraud prevention, payments/merchant service processing, banking operations, or fintech Strong commitment to customer service and customer empathy Demonstrated efficiency and a strong work ethic when handling inbound phone queues Excellent prioritization skills to meet Service Level Agreements (SLAs) and performance metrics Exceptional analytical and critical thinking abilities, with a keen eye for detail Strong organizational skills, capable of managing multiple tasks simultaneously High integrity and ethical standards in all work performance Effective collaboration and teamwork skills Eagerness to learn and adapt to new technologies and processes Ability to efficiently navigate multiple systems and tools while assisting merchants in real-time Proficiency with G-Suite and other relevant software applications; Experience with Salesforce, LexisNexis, or specialized Fraud platforms The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP. Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."