Program Manager, Quality & Risk Management

Program Manager, Quality & Risk Management

BCSP - 4.0

Indianapolis, IN Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Mid-level 4 years Communication skills Full Job Description

WHO WE ARE

The Board of Certified Safety Professionals (BCSP) has helped advance workplace safety since 1969 by setting and certifying technical competency standards for safety, health, and environmental practitioners. Headquartered in Indianapolis, Indiana, BCSP is a not-for-profit organization recognized as a leader in high-quality, accredited credentialing. Our mission-driven culture, talented team, and strong values come together to help make workplaces around the world safer. What You'll Do We are seeking a quality-focused and collaborative professional to help develop and strengthen BCSP's accreditation and quality programs. In this role, you will support and manage accreditation readiness, coordinate internal and external audits, contribute to impartiality activities, and help maintain the quality management system. This role reports to the Director of Quality and Risk Management, and you will work across teams to drive continuous improvement, protect the credibility of BCSP credentials, and help ensure certification programs are fair, defensible, and aligned with best practices.

KEY RESPONSIBILITIES

Prepare for and coordinate third-party internal audits and assessments according to accreditation requirements and policy. Participate in credentialing activity/adverse decision complaint and appeal program. Participate in corrective and preventive action processes, ensuring resolution and documentation. Facilitate at an administrator level the policy and procedure management system including contributions to document control, streamlining, accuracy, and training of staff. Oversee contractor audit program. Maintain, analyze and report on key departmental and program metrics

QUALIFICATIONS NEEDED

Advanced degree / education and 4-5 years of experience in quality management. Experience in quality assurance, risk management, compliance, auditing, accreditation, or related area preferably within credentialing, education, testing, or a regulated environment Experience with process mapping tools or quality management software Project management experience Familiarity with accreditation standards such as

ISO/IEC 17024, ISO/ANSI/ANAB

frameworks Familiarity with quality management standards such as

ISO 9001

frameworks Demonstrated ability to work independently while maintaining impartiality and objectivity Excellent analytical, organizational, and communication skills Experience working in a non-profit or mission-driven organization What We Offer This position is based in Indianapolis, IN 37.5 hours per week, Monday - Friday Full-time role with competitive salary and bonus eligibility Health, dental, vision, and life insurance Short- and long-term disability coverage Excellent 401(k) retirement plan Generous holiday and PTO time off Professional development support