Customer Service Specialist I (REVENUE TAX SPECIALIST I)

at Department of Revenue in Springfield, Illinois, United States Job Description Position Overview Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring multiple Customer Service Specialist Is (Revenue Tax Specialist Is) for our Customer Service Bureau in Springfield, IL for a tentative start date of 9/16/2026. This position is responsible for serving the Call Center by working with the department staff, taxpayers, businesses, and local governments on the telephone, in person, and through email utilizing interpersonal and customer service skills. You will provide responses to inquiries on the various tax types and tax laws affecting: Individual Income Tax; Withholding Income Tax; Sales and Use Tax; Business Income Tax and training on GenTax and MyTax Illinois software. If you have completed the Revenue Tax Specialist Trainee program and either four years of college or have the equivalent experience, are self-motivated, detail oriented, and enjoy receiving the appreciation of others for the service you provide, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!  The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life). Essential Functions Under general supervision, provides technical guidance and assistance to taxpayers, their representatives, and others concerning various taxes, tax accounts, grant programs, and other matters concerning all taxes administered by the Illinois Department of Revenue ( IDOR ) in addition to interpretation of the Illinois Business Registration and Electronic Filing Application rules and regulations. Analyzes and processes or adjusts routine and involved accounts and returns. Determines progr To view full details and how to apply, please login or create a Job Seeker account