Intuit is hiring a Tax Expert to deliver trusted tax guidance for millions of customers across TurboTax and Intuit's financial ecosystem. In this role, you will analyze individual and small business tax situations, prepare and review returns, and resolve complex tax questions through virtual support channels. You'll apply up-to-date knowledge of IRS regulations while using Intuit's data-driven, cloud-based tools to maximize customer outcomes. Working in an inclusive, collaborative team, you'll continuously learn, share insights with product teams, and help innovate intuitive tax solutions that power prosperity for customers worldwide. Responsibilities Provide expert tax advice and preparation support for Intuit customers using Turbo Tax and related products Analyze complex individual and small business tax situations to maximize refunds and ensure compliance Review and interpret current IRS regulations, tax laws, and guidance to inform customer recommendations Resolve tax-related issues and questions through phone, chat, or virtual consultations Collaborate with product and support teams to improve Intuit's tax solutions based on customer feedback Maintain accurate, compliant documentation of customer interactions and tax guidance provided Participate in ongoing training to stay current on tax code changes and Intuit product updates Contribute to a customer-obsessed, data-driven, and inclusive team culture focused on innovation Required Skills U. S. individual income tax preparation Small business and self-employment tax Tax research and IRS/regulatory interpretation Tax preparation software (Turbo Tax or similar) Financial analysis and documentation review Customer support via phone, chat, or virtual meetings Written and verbal communication Data entry accuracy and attention to detail Issue resolution and problem solving Use of cloud-based productivity tools (e.g., CRM, collaboration software)