ABOUT YOUR ROLE

\nThe Collateral Management Senior Tax and Insurance Associate position provides support to the Collateral Management Supervisor in quality control. Leads responsibility to monitor that all escrowed items are tracked and paid in timely manner and that all non-escrowed accounts are tracked to protect the Bank's interest and are processed in accordance with Bank and investor guidelines. The Collateral Management Senior Tax and Insurance Associate will make themselves available to assist both internal and external customers with questions concerning tax and insurance issues and assist with projects as needed.

WHAT YOU WILL DO

Assists team members with internal and external inquiries and problems involving the current status of real estate tax and insurance records.\nCoaches the team to meet and exceed service levels, ensures operational excellence, and creates an exceptional customer experience. Monitor and review the processes to make sure that real estate taxes and insurance premiums are paid timely. Assists with the annual analysis of all escrow accounts to ensure adequate payments are received from borrowers to satisfy real estate tax and insurance billings.\nAssists with reviews for completeness of collateral and escrow data maintained on the core system and data records tracked by third-party vendors used by collateral management team. Monitors third-party insurance and tax vendor processes and reports to verify escrowed and non-escrowed accounts are being tracked in compliance with performance standards and regulatory requirements. Perform reconciliations between vendor records and core system to ensure all accounts are accurately tracked and discrepancies are identified and resolved in a timely manner. Perform reviews of department processes to ensure optimal efficiency and ensure procedures are reflective of current practices. Keeps current knowledge of all related systems including but not limited to the core banking system, tax tracking, insurance tracking, loan origination and collateral tracking systems used by the Collateral Management Team. Reviews and performs updates to procedures to ensure they are in compliance with regulations and are reflective of current practices. Assists the Collateral Management Supervisor with gathering of information for audits and loan sales as requested.\nEnsures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.\nPerforms duties to become cross trained to assist in other areas of collateral management including collateral releases, payoff quotes, UCC continuations and terminations.\nUnderstands the compliance requirements for Loan Operations to ensure files are maintained in accordance with regulations.\nAssists with conversions, mergers and other special projects

WHAT WE EXPECT OF YOU

Strong familiarity with concepts, practices, and procedures within the escrow industry field.\nExcellent verbal, written, interpersonal and communication skills.\nDetail-oriented and organizational skills\nAbility to manage various assignments simultaneously and meet required deadlines\nComputer proficiency in Bank systems, MS Office Suite, and loan operation programs.\nStrong analytical ability with superior aptitude for figures

YOUR QUALIFICATIONS

High School diploma required.\n3-5 years loan servicing experience required.

INTERNAL AND EXTERNAL CONTACTS

• External contact with customers, vendors, tax municipalities and insurance agents.• Internal contact with other Bank departments including, but not limited to Branch personnel, Commercial Lending Teams, Senior Management, Audit, Compliance, Legal, IT, and Accounting.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Office environment. Ability to operate a computer. Ability to communicate in order to exchange simple to complex information with individuals and groups. 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