REVENUE SPECIALIST I - (CITIZEN TAX SUPPORT)

REVENUE SPECIALIST I

- (CITIZEN

TAX SUPPORT

) City of Newport News - 3.7 Newport News, VA Job Details 1 day ago Qualifications Computer literacy Full Job Description

COMMISSIONER OF THE REVENUE CITIZEN TAX SUPPORT

(CTS)

REVENUE SPECIALIST JOB DESCRIPTION CLASSIFICATION REVENUE SPECIALIST POSITION CODE 1016 DEPARTMENT COMMISSIONER OF THE REVENUE EFFECTIVE DATE 01/2025 GENERAL STATEMENT OF RESPONSIBILITIES

The Citizen Tax Support Department (CTS) is responsible for providing administrative support, including clerical tasks such as typing, filing, making phone calls, handling mail, and performing basic bookkeeping duties.

WORK BEHAVIOR STATEMENTS/JOB RESPONSIBILITIES

Maintains financial and statistical records; reviews financial or statistical statements, accounts, and related information for accuracy, adhering to prescribed procedures and policies. Verifies and processes a variety of payments, vouchers, fees, and refunds; codes transactions, research data, performs arithmetic calculations, and maintains cash drawers; receives, counts, processes, and accounts for funds. Assists walk-in customers with preparing all types of Virginia income tax returns, either handwritten or using tax preparation software, including filing returns online. Aids walk-in customers in preparing documents for electronic filing, answering tax-related questions, and distributing forms. Inquiries about the status of returns via the local mainframe system or the Department of Taxation website. Reviews Virginia income tax returns received in the mail for accuracy and completeness. Contacts customers by letter or phone to obtain necessary documents and expedite processing. Assists citizens or business representatives with filing tax forms, processing veteran exemptions, and real estate tax relief. Explains procedures and prerequisites, assists with completing applications or documents, and responds to inquiries in person, by phone, or in writing. Maintains and updates accounts in the computer system, classifying, assessing liability, and encoding information related to location, current status, and mailing addresses. Utilizes word processing software to draft letters, notices of summons, and other documents; uses spreadsheet software to enter, retrieve, and organize information. Generates financial activity reports, transmits information electronically to local and state departments, and prepares information booklets for mailing.

Handles incoming and outgoing mail:

picks up, opens, sorts, and distributes mail; processes outgoing mail through the postage machine, ensuring correct postage; delivers mail to the loading dock. Maintains filing systems for the bookkeeping section and various logs as required. Coordinates internal print requests with the Print Shop and performs other related tasks as assigned.

KNOWLEDGES, SKILLS, ABILITIES, AND OTHER COMPETENCIES

• Knowledge of basic accounting and bookkeeping principles, financial computations, and procedures. Familiarity with office systems, practices, and administration; knowledge of personal computer systems and basic office equipment. Understanding of ordinances, policies, and procedures relevant to the assignment. Effective oral and written communication skills. Ability to read, understand, and interpret written materials and instructions. Ability to review processes and compare information to identify discrepancies and deviations. Proficiency in using a calculator with speed and accuracy, performing mathematical computations like percentages, fractions, and basic operations quickly. Competency in typing and entering/retrieving information with accuracy and speed. Ability to analyze work methods and make sound judgments in setting priorities and determining work methods. Strong interpersonal skills, with the ability to establish and maintain effective working relationships and communicate tactfully with the public, city and state employees, and businesses. Ability to work both independently and as part of a team.

EDUCATION AND EXPERIENCE

• Requires a combination of education and experience equivalent to a high school diploma and one year of experience in bookkeeping, financial/statistical record-keeping, or a related field.

ADDITIONAL REQUIREMENTS

• Requires an acceptable background check.