Inbound Call Center

Inbound Call Center Talent Portus Indianapolis, IN Job Details Contract $20

• $22 an hour 13 hours ago Benefits Professional development assistance Qualifications Associate's degree in accounting Computer operation Teamwork Phone communication Bachelor's degree in finance Computer literacy Writing skills Associate's degree in finance Research Finance High school diploma or GED Tax research Analysis skills Computer skills 1 year Bachelor's degree in accounting Associate's degree Grammar Experience Accounting Communication skills Entry level Client interaction via phone calls

Full Job Description Job Overview Position Title:

Inbound Call Center Location:

Onsite, Indianapolis, IN Duration:

6+

Months Contract Visa Requirement:

All Visa Interview:

Onsite Client:

Indiana Dept of Revenue

• Customer Service 10 Openings Job Description
• Candidate will be required to attend one of the in-person on-site interview fairs to be held on 4/21, 4/23, 4/28 and 4/30. Does candidate accept this requirement? Skill Required / Desired Amount Candidate Exp Skill last used High school diploma or GED. Required Strong customer service-related experience, preferably in a professional environment. Required
• 1 Year Experience adhering to ethical and confidentiality requirements
• Required
• 1 Year Excellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
• Required Strong analytical ability to analyze and research tax related inquiries.
• Required Prior experience in a fast-paced call center environment.
• Desired Knowledge of tax regulations.
• Desired Associate or bachelor's Degree in accounting, finance, or related field.
• Desired A Day in the

Life:

Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements. Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment. Applies knowledge acquired in training and utilizes resources to analyze and solve problems. Responds to a variety of tax types inquiries. Access data utilizing basic computer skills. Communicates professionally using correct grammar, spelling & punctuation. Complies with all ethical and confidentiality requirements. What You'll Need for

Success:

High School Diploma/GED High-energy

• Optimism
• Teamwork
• Collaboration Someone who provides open, honest, and positive communication. A continuous learning and improvement
• let's get better every day … together approach.

A team member who speaks up if you don't understand or need more information. Proven ability to provide customer service by telephone in a high-volume call center. Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation. Ability to analyze, research and problem-solve using various resources. Ability to learn to learn, understand, and apply ethics and confidentiality laws.

Job Type:

Contract Pay:

$20.00

• $22.

00 per hour

Benefits:

Professional development assistance

Work Location:

In person