Billing Supervisor (Water) - (260000F1) Description

Salary:

$57,642 - $86,450

Position Grade:

212G

Department:

Water Division

Job Type:

Full-Time Permanent

Examination Number:

EX1708

Location:

1640 S. Kingshighway St. Louis, MO Incumbents supervise billing and collection of monies due for city-provided services in the Water Division.

Essential Functions and Responsibilities:

• Responsible for the accurate and timely quarterly billing of over 12,700 water metered accounts (over 16,000 meters).
• Provides clarification, direction and training on meter billing to 3 Account Clerks (billers) who are under this position's direct supervision and work alongside them to process the metered customers' bills.
• Collaborates with Water Meter Worker Supervisors to keep them informed of incorrect reads, reading of wrong meters or addresses and other issues related to meter reads which affect billing. Keep Water Meter Worker Supervisors informed on the billing progress and inform them of what reads need to be prioritized.
• Works with supplier in meter replacement program installing new meters and cellular endpoints. This requires constant contact with the crew and answering questions during and after work hours. This also includes working with Meter & Tap to determine correct meter sizes to order for the meter retrofit/replacement program.
• Monitors meters with cellular endpoints in the Beacon reading system for issues such as backflow, leak, tampers and notify Meter & Tap or contractor to have the issue resolved.
• Provides customer support for businesses and residents who have cellular endpoints mounted on their meters and analyze the daily usage to make sure leaks are not detected after repairs have been made or just to verify usage has gone down before the next billing cycle.
• Plans, organizes and directs the employees that policies and procedures are followed to ensure accurate and timely billing.
• Reviews and analyzes billing adjustments made by billers.
• Determines leak adjustment eligibility, calculate leak adjustment and apply to account.
• Performs a monthly audit of accounts by cycle to verify the reads that are being billed are correct or if the customer is being over or under billed.
• Works with different sections of the Water Division to identify and relay issues with meters and which issues need to take priority over others.
• Plans, organizes, assigns and directs the work activities of subordinate staff to realize the unit's work goals and to ensure the consistent application of unit and/or technical policies, procedures and guidelines.
• Confers with and counsels subordinate staff to exchange information and/or explain work policies, procedures and guidelines; and identify work-related problems, problem characteristics, impact and formulate possible solutions.
• Reviews and compares work performance and/or products of subordinate staff with established standards to determine employee production levels, training needs and to determine for recommendation to agency management appropriate personnel actions such as promotions, disciplinary actions, status changes, separations and grievance dispositions.
• Trains subordinate staff in the work principles, policies and or procedures to maintain and/or improve the production levels of employees in accordance with established work performance standards.

Knowledge, Skills, and Abilities:

Data Utilization:

Requires the ability to perform mid-level data analysis including the ability to audit, deduce, assess, conclude and appraise. Requires discretion in determining and referencing such to established criteria to define consequences and develop alternatives.

Human Interaction:

Requires the ability to provide first line supervision. Ability to persuade, convince, and train subordinates. Ability to advise and provide interpretation to debtors and billing staff regarding the application of policies, procedures and standards to specific situations.

Equipment, Machinery, Tools and Materials Use:

Requires the ability to operate a variety of office equipment such as computer terminal, typewriter, telephone, fax machine, calculator/adding machine, computer printer and photocopier.

Verbal Aptitude:

Requires the ability to utilize a variety of advisory data and information such as billing statements, account records, receipts, attendance records, personnel policies, performance evaluations, billing manuals, contracts, computer software operating manuals, audit reports, directories, procedures, guidelines and non-routine correspondence.

Mathematical Aptitude:

Requires the ability to perform addition, subtraction, multiplication, division; calculate percentage and decimals.

Functional Reasoning:

Requires the ability to apply principles of influence systems such as supervision, managing, leading, teaching, planning, coordinating and controlling. Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.

Situational Reasoning:

Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory, judgmental and/or subjective criteria, as opposed to criteria that are clearly measurable or verifiable.

Environmental Factors:

Tasks are regularly performed in safe and comfortable surroundings without exposure to adverse environmental conditions.

Physical Requirements:

Requires the ability to lift boxes of computer paper, billing statements, etc. weighing up to fifty pounds, and push and pull carts weighing over one hundred pounds. Requires the ability to stoop, kneel, bend and twist to install paper into computer printer.

Sensory Requirements:

Requires the ability to recognize and identify similarities or differences between characteristics of shapes to clearly distinguish objects and sounds to communicate with others and detect computer printer malfunctions. Qualifications Four years of experience performing billing functions in an office environment with heavy public contact. Experience must include strong communication, organizational, mathematical and analytical skills; must be proficient in Microsoft Excel, Word Document, and utility billing system.

Preferences:

5 years of experience in utility billing; 3 years of supervisory experience; knowledge of Beacon monitoring and Naviline system; knowledge of different types of water meters and their registers. Scoring Components and Their Weights

Experience and Training:

100% May be Subject to:

Background Investigation:

Pass/Fail

Medical Examination:

Pass/Fail Documentation of Academic Credentials must be Submitted Upon Request When completing the Employment History and the Educational/Training History sections of the Employment Application, please be as thorough as possible when describing your education, training and experience relating to this position. Applicants will only receive credit for their experience, training and education as shown on the application. Resumes will not be accepted as a substitute to a fully completed application. Incomplete applications will not be considered. Veterans Preference Points To be eligible for veteran's preference points, the applicant must submit a copy of their DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application or upon request. The Director of Personnel may, in their discretion, accept alternate documentation. City Residence Preference Points City residents who pass an examination for a position in the classified service and do not receive any other preference will receive a five (5) point preference on a scale of 100 points on the exam. An additional one (1) point shall be added to the passing score of City residents who receive any other preference on a scale of 100 points. City residents must have resided in the City for at least one (1) year at the time of filing their application to be eligible for the preference points. Accommodations If assistance with the job application is necessary based on a physical impairment, mental impairment, or otherwise, they should reach out to the Office on the Disabled with contact information. This office will not disclose any information that an applicant or employee has a disability or has discussed possible accommodations without the applicant's or employee's prior consent.

Job Posting:

Jul 17, 2026, 10:36:36 AM