Recovery & NNDR / BIDS Officer

Job profile The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Job details Job reference

R0002089

Date posted 24/06/2026 Application closing date 08/07/2026 Location Lincoln Salary S4 (£26,518

• £28,288) Package Permanent Contractual hours 37 Basis Full time Job category/type Benefits / Council Tax Attachments JDPS
• Recovery & NNDR-BIDS Officer.

docx Information for Applicants 2026.docx Recovery & NNDR / BIDS Officer Job description Are you experienced in the recovery of debts and have you worked in a customer facing environment? You could be the person we are looking for to join our Recovery team. The ideal candidate should be confident in dealing with members of the public, whether that be face-to-face, via the telephone or by written communication. You should also be confident in the use of computers and have an ability to work with figures. You will be responsible for the billing and / or collection of a variety of debts due to the Local Authorities in our shared service. These debts include Council Tax, Non-Domestic Rates, Overpayment of Housing Benefit, Bid Levies, Sundry Debts and Former Tenant Arrears. A knowledge of Local Taxation and Benefits legislation, policies and procedures is desirable but not essential as training will be provided. Partnership working with the District Councils of Lincoln, North Kesteven and West Lindsey. The job is based within City of Lincoln Council offices at City Hall, but there will be flexibility once trained to work from home for a number of days per week.

Key responsibilities:

• Work under the general direction of the Senior Recovery and

NNDR / BIDS

Officer and Recovery & NNDR / BIDS Team Leader to administer the registration, billing, collection and recovery of Business Rates and BIDS, and the recovery of Council Tax, Benefit Overpayments, Sundry Debtors and Former Tenants Arrears, and any other debts that may fall within the remit of this role in an accurate, effective and efficient manner.

• Provide advice and support to customers and promote a 'one stop' approach to service delivery.
• Demonstrate an understanding of the duties and responsibilities of other sections within the partner authorities and other external stakeholders. The successful candidate will be able to demonstrate:
• Ability to work to deadlines.
• Ability to communicate both orally and written.
• Knowledge of recovery / negotiating techniques.
• Previous experience working in a customer facing environment.
• GCSE English and Maths grade A
• C or equivalent qualification or experience.

Benefits we offer:

• Flexible working options / Flexi time scheme.
• Generous annual leave entitlement plus bank holidays.
• Local government pension scheme.
• Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
• Health and Wellbeing support.
• Sustainable Travel Options (Tax free bike scheme and discounted City parking).

For an informal discussion, please contact Clare Wilson (Senior Recovery & NNDR / BIDS Officer) on clare.wilson@lincoln.gov.uk In order to complete your application, please download and read the job description attached. You will find the essential criteria required for the role in the person specification section, so please ensure you address this in your supporting statement. All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period. This role also requires a basic DBS check. Please be aware that the City of Lincoln Council does not hold a UKVI sponsor licence and is therefore unable to sponsor work visas. If you think you may require a visa to work in the UK, please refer to UK Visas & Immigration before applying as you may be eligible to work in the UK via an alternative visa route. As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.