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Job Description
Trustees Clerk This Position Is Currently Non-Benefited. Four Day A Week 28 Hour Week
PURPOSE OF CLASSIFICATION
The purpose of this classification is to coordinate tax freeze program associated with the Washington County Trustee office by processing, reviewing, scanning, and submitting all tax freeze applications to the State of Tennessee and to the Assessor of Property; send/receive additional documents to the State and/or the Assessor of Property; verify accuracy of all information; maintain applications and coordinate future appointments. Requires excellent customer service skills, problem solving abilities, and basic bookkeeping skills. Reports directly to the Chief Deputy Trustee
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Performs customer service functions; provides information/assistance regarding department services, activities, procedures, or other issues; distributes forms, letters, and documents as needed; responds to routine questions, complaints, or requests for service; initiates problem resolution; processes all tax payments; schedules appointments for tax freeze and tax relief programs. Performs general clerical tasks, which may include making copies, distributing documentation, sending/ receiving faxes, incoming and outgoing calls, and updating department documents. Performs administrative work associated with the Washington County Trustee office to include compiling and maintaining records of accounts and reports, collecting taxes, providing customers with information regarding special programs including Tax Freeze, processing returned mail, and processing tax payments. Operates a computer to enter, scan, review or modify data; perform data entry functions by keying data into the computer; verify accuracy of entered data and make corrections; utilize word, excel, internet, email or other computer programs. Communicates with mortgage companies, title searchers, title companies, tax customers, other departments, and other individuals to exchange information or resolve problems. Conducts research functions as needed for various customers either by phone, scan, or fax. Processes applications for tax freeze, requiring all documents related to each. Serves as a resource of information for the public and other employees within the department and County; maintain an effective working relationship with the public and co-workers. Special assignments may include the following: • Counts and balances the cash box daily. • Processes mail to be sent to customer
ADDITIONAL FUNCTIONS
• Performs other related duties as required.
MINIMUM QUALIFICATIONS
High school diploma or GED; supplemented by 2 years previous administrative experience and/or experience working in a Trustee's office; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Preferred proficiency in Microsoft Excel, Image Ease scanning, and Internet use. Preferred experience with completing Federal Income taxes, bookkeeping, and real estate values/appraisals. Must possess and maintain a valid Tennessee driver's license.
PERFORMANCE APTITUDES
Data Utilization:
Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships. Must possess a comprehensive knowledge of the terminology used within the department and be able to determine, decipher, organize, prepare and maintain an assortment of legal documents and information in an effective manner associated with the preparation of applicant's transaction.
Human Interaction:
Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations. Must be able to communicate effectively with supervisors and other staff members •Washington County, Tennessee, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Signatures below indicate the receipt and review of this classification description by the employee assigned to the position and the immediate supervisor.
