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Taxpayer Services Specialist

Job

City of Memphis

Memphis, TN (In Person)

Full-Time

Posted 6 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 7/19/2026

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Job Description

Hourly Rate:
$20.00 Works under the general direction of the Taxpayer Services Supervisor in the Treasury Department of the Division of Finance. Processes payments, overpayment refunds, and endorses checks for taxpayers and issues receipts and change due to customers. Provides refund data to Comptroller for verification purposes. Prepares documents for check processing, journal entries, daily cash reports, daily vault reports and monthly reports resolving reconciliation items. Handles returned checks and misapplied payments; verifies overpayments and corrects errors. Files and retrieves tax bills, vault reports, and other necessary documents. Provides general information and assistance to customers. Contacts taxpayers and mortgage companies to code parcel and coordinate payment of taxes owed. Assist elderly taxpayers with tax relief, tax freeze and quarterly programs and reviews tax relief and tax freeze applications for completeness. Posts payments and balances daily transactions, refunds transactions and advance accounts to the general ledger. From counter, receives payments from property owners for current and delinquent taxes; figures penalties, interest, court costs and other fees on delinquent taxes. In the vault, receives monies from internal City Departments and provides a receipt, bags monies for bank deposits, and stores all monies for courier pickup.