Taxpayer Care Specialist

Job Description

JOB SUMMARY

Provides assistance to the public by answering phone calls, researching taxpayer issues, covering the reception desk, and researching addresses. Additional responsibilities include implementing tax roll corrections and Board Letters, mail opening and distribution, backing up tax relief and collections as needed, and providing scanning services.

MINIMUM QUALIFICATIONS

Two (2) years of general clerical and customer service experience in a professional office environment that includes handling customer problems and/or complaints, operating a personal computer, and providing general information, OR an equivalent combination of related education and experience. Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

Provides assistance to the public. Receives phone calls, answers questions from the public, and provides resources within the County to help with the taxpayers' concerns, issues, and questions. Finds and fixes issues by researching data and transactions. Assists with office mailings and notification programs. Opens mail and distributes it to appropriate individuals. Receives, reviews, and implements requests for mailing address changes. Implements Council's approval of various County agencies' Board Letter requests and tax roll corrections. Prepares check requests and appropriate back-ups. Prepares in-house Board Letters and tax roll corrections that qualify within the required guidelines. Provides scanning and indexing services for all areas including addressing, cashiering, and tax relief. Implements and audits special district certifications certified to the office for collection per State and District codes. Adjusts account balances as directed by District offices. Backs up tax relief and collections. This includes non-cash handling and doing tax relief application intake in peak periods. May review, collect, balance, and research all monies that are then turned over for processing by Tax Services Specialists. Trains new and existing coworkers in work processes.

KNOWLEDGE, SKILLS AND ABILITIES

(KSA)

Knowledge of:

Modern office methods and procedures, filing, telephone techniques, and office equipment English usage, spelling, grammar, and punctuation Administration and organization methods Microsoft Office computer programs Information systems and management practices County Policies and Procedures Utah State Legislation relating to property taxes Skills and Abilities to: Independently perform clerical duties with speed and accuracy Learn, interpret, and apply program procedures related to the position Learn and apply the use of computer programs and information systems Type and perform data entry at desired rates of speed Relate to individuals from diverse ethnic, social, and economic backgrounds Organize time efficiently among a variety of duties

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work duties are typically performed in a general office setting.