Responsibilities:

Teller Functions:

Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the LTC. Receives member deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies promptly. Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.

Member Service Functions:

Assumes responsibility for the effective and professional performance of member service functions. Presents and explains Credit Union services and products to members, assists in meeting their financial needs, and order checks. Answer questions and solves problems for members by listening, collecting data, securing answers, and reporting results to the inquiring party. Performs file maintenance and account changes, and resets access for Homebanking and ABIL. Restricts electronic account access as deemed necessary to prevent potential financial losses to the Credit Union or to the member Resolves member issues or complaints through demonstrated knowledge of credit union products, processes and procedures and/or conducting the necessary research to address member needs. Empowered to make decisions exercising good judgment and balances the best interest of the member and the organizational objectives of the credit union. Takes complete ownership of every interaction whether it requires a call back or extended research Required to complete compliance, training, and all other training offered to LTC Representative. Seeks ways to streamline work processes and continuously improve the Credit Union Represents the Credit Union in a positive and professional manner Other related duties as assigned Maintains member and other sensitive information with confidentiality Treats all co-workers and members with respect

Qualifications:

1 year of Banking experience either as a teller or a call center service representative Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations Comprehensive knowledge of all deposit account products and all services Working knowledge of all applicable Federal, State and NCUA regulations Exceptional customer service skills, including tact and diplomacy, plus a desire to accommodate the needs of others. Exhibits an inherent ease with others. Demonstrated ability to respond to member prompts and offer financial products and services tailored to meet member needs. Ability to influence others when offering products and services, striking a balance between not giving up too easily and not being too persistent. Professional and courteous verbal and written communication skills. Ability to remain calm when helping difficult and/or irate members. Comfortable being evaluated against performance standards. Willingness to take initiative to achieve team goals and model a good work ethic for others. Proficiency in standard business computer software. Ability to acquire working knowledge of the Credit Union's operating system. Proficient data entry, ten-key calculator, cash counting and math skills. Detail-oriented. Ability to acquire working knowledge of Credit Union products and services. Ability to become a subject matter expert in remote delivery channels and to discuss these channels with members. Demonstrated ability in using good judgment and discretion when handling confidential member account information. Ability to effectively handle fluctuating work demands. Excels in a fast-paced work environment and has exceptional time management skills Willingness to keep workspace/branch organized and tidy

Education:

High School or Equivalent Website:

nuvisionfederal.com/careers Pay scale by applicable geographic work location:

Alaska:

Min $22.00 - Mid $26.74 - Max $32.08 The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

California Employee Privacy Notice:

https://nuvisionfederal.com/disclosures/ccpa/

Benefits:

Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off Training Provided Tuition Reimbursement Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future. Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at Recruiting@nuvisioncu.org. 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