Retail Operations Manager

TITLE Retail Operations Manager

EOE STATEMENT

United Bank is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, color, religious beliefs, sex (including pregnancy), sexual orientation, gender, gender identity, marital status, age, physical or mental disability, genetic information, status as a protected or disabled veteran, national origin, or any other protected characteristic as required by applicable federal, state or local law.

ABOUT THE ORGANIZATION

United Bank is a growing $1.4 billion community bank operating 24 locations in Southwest Alabama and Northwest Florida that is proud to be a certified Community Development Financial Institution. We offer competitive salary and an exceptional benefit package including BCBS medical, dental, vision, 401k with company match up to 5 1/2%, profit sharing, annual bonus opportunity, and more!

CATEGORY

Management

DESCRIPTION

To be considered for this position, please complete the online employment application for this position (Apply Now) AND complete the workplace assessment here: https://assessment.predictiveindex.com/bo/6Y0D/RetailOperationsManager_Apr2026_203154 JOB

FUNCTION / SUMMARY

The Retail Operations Manager has responsibility for the daily operations of the branch, including hiring, conducting performance reviews, and providing performance coaching and counseling. This ensures efficient service delivery, compliance with policies, and exceptional customer experience. This role involves supervising teller staff, managing cash operations, monitoring transactions, and supporting sales initiatives. The Retail Operations Manager ensures adherence to regulatory compliance, mitigates risks, and drives operational excellence while fostering a positive team environment. Additionally, they assist in training and coaching employees to enhance productivity and customer engagement.

PRIMARY DUTIES & RESPONSIBILITIES

Manages branch operations, including teller transactions, account services, and cash handling. Ensures compliance with banking regulations, internal policies, and security protocols. Supports staff development through training, coaching, and performance management. Monitors and optimizes branch efficiency, addressing operational challenges proactively. Collaborate with Branch Manager to achieve branch sales and service goals. May assist with Branch Manager responsibilities in their absence. Handles escalated customer inquiries and provides effective resolutions. Conducts audits, reconciles accounts, and manages cash inventory. Promotes a culture of customer service excellence and teamwork. Ensures consistent, quality customer service experience, including handling customers' transactional needs. Follows all bank policies, processes, procedures, and internal audit requirements and adheres to applicable laws and regulations. May function in an account opening or account maintenance capacity, as needed. May function in a teller capacity, as needed. Any additional duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. Provides guidance and oversight to and is responsible for the coordination and evaluation of the assigned team. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; performance management; employee compensation; approving expense reports; addressing concerns and resolving problems.

POSITION REQUIREMENTS MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

2+ years of teller/cash operations experience and 1+ year of managerial experience OR 3+ years prior banking/related operational experience Ability to make sound banking decisions, exhibit critical thinking, and reasoning ability Excellent time management skills and ability to multi-task efficiently and effectively with attention to detail Identifying customer needs through service opportunities Proficient with Microsoft Office; including, Outlook, Excel, Word, PowerPoint High school diploma or equivalent

PREFERRED EDUCATION, EXPERIENCE & KNOWLEDGE

Associate or Bachelor's degree in business or finance 2+ years managerial experience in a banking environment NMLS (Nationwide Multistate Licensing System) registration

ESSENTIAL KNOWLEDGE, MENTAL & PHYSICAL REQUIREMENTS

Ability to communicate in person, on the phone, and through electronic channels. Excellent communication skills with strong customer focus and relationship-building abilities. Detail oriented - must be able to process transactions accurately and efficiently. Ability to manage time and competing priorities in a fast-paced environment. Strong interpersonal skills with the ability to interact with all levels of an organization. Collaborative professional skills that lead to a collegial and partnered approach to meeting objectives. High motivation with ability to successfully meet individual and team goals while maintaining individual performance over the long term. Adaptability and flexibility. Ability to work in a fast-paced environment and meet deadlines. Ability to operate related equipment to perform the essential job functions. Ability to read and interpret a document, if required, to perform the essential job functions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity.

Work Environment:

This job operates in a professional office environment.

FULL-TIME/PART-TIME

Full-Time

MINIMUM EDUCATION

High School diploma or equivalent

POSITION

Retail Operations Manager

EXEMPT/NON-EXEMPT

Exempt

REQ NUMBER MAN-26-00004 LOCATION

Atmore