Head Teller

Duties & Responsibilities

• Know and perform all duties of a Teller.
• Responsible for direct supervision of Teller operations and customer service relations on the teller line.
• Guide and advise Tellers in the handling of customer needs, maintaining proper currency requirements, and operating a Teller station, as needed.
• Maintains highest level of confidentiality related to bank, customer, director, and employee information.
• Responsible for helping with balancing efficient staffing levels and work schedules for the Tellers throughout the workday.
• May represent the Bank in various community, civic, and community reinvestment (CRA) functions to further enhance the Bank's image and develop additional business.
• Other duties as assigned.

Accountable For:

Staff Development:

Supervise, organize, cross-train and evaluate Tellers to increase their productivity and effectiveness. Assist Tellers with product knowledge and referral techniques. Maintain a positive working environment and assist in delivering efficient, consistent, and courteous service. Must be able to anticipate hiring needs. Operations Maintain and control office vault and contents. Manage levels of office cash and negotiable instruments. Assist tellers, approve large transactions, verify accuracy of data and make sure cash in teller drawers are kept to the required level. Understand the procedure of customers entering the Safe Deposit area. Assist customers in opening new accounts and follow up with the maintenance. Manage and facilitate branch maintenance.

Supervisory Responsibilities:

The Head Teller is responsible for supervising all Teller employees within the office. Education and/or Experience High school diploma or general education degree (GED) or related experience and/or training; or equivalent combination of education and experience. Prefer a minimum of 5 years experience working in a financial institution and a minimum of 2 years supervisory experience. Must have a thorough knowledge of the Teller position, computer terminals, overall branch operations, and basic banking procedures; ability to deal with customers and fellow employees with courtesy and tact: maturity, flexibility, and strong communication skills. Should have the ability to mentor and coach Tellers. Should be organized and able to work within a small group.

Language Skills :

Ability to read and comprehend instructions and correspondence and share this information accordingly with the Tellers. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees within the Bank.

Reasoning Ability :

Ability to apply common sense understanding to carry out detailed and sometimes involved written or oral instructions. Ability to deal with problems involving variables in standardized and non-standardized situations. Ability to use sound judgment utilizing bank procedures and policies when making decisions.

Other Skills & Abilities :

Must have the ability to operate the following equipment: telephone, teller terminal, personal computer and printer, copy machine, check scanner, TCR, coin machine, currency counter. Strong Microsoft Office skills desired. Positive attitude, strong worth ethic, and commitment to Bank's Statement of Purpose and Core Values a must.

Key Contacts :

Has daily contact with Tellers, Lenders, and other Bank departments regarding customer transactions or Bank services. Has contact with Bank customers regarding transactions and other inquiries.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to sit or stand for extended periods of time. Employee must be able to communicate verbally and have the ability to hear to effectively interact with customers. In order to utilize the core system, the employee must be able to physically use a keyboard/mouse and must be able to get to and from workstations. Some lifting may be required. Specific vision abilities required of this job include close vision and ability to adjust focus in order to view the computer.

Work Environment :

This job description summary in no way states or implies that these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related responsibilities requested by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies :

Analytical, Problem Solving, Leadership, Communications, Cooperation, Customer Service Orientation, Job Knowledge, Quality, Accuracy, Detail Oriented, Excellent Interpersonal Skills, Supervisory Skills, Mentoring Ability, Credibility, Teamwork, Cash handling, Sound Judgement, Dependability, Product Knowledge, Quantity, Can-do Attitude, Proactive/Self Starter, Respectful, Friendly and nice to all. Maintain a vision and leadership for the branch and the organization.

Compensation/Benefits :

Salary is commensurate with experience and qualifications.

Comments :

Position may require the ability to work before or after normal business hours to attend various employee meetings/seminars or special events.

Job Type:

Full-time Pay:

$16.00

• $18.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Teller:

3 years (Required) Ability to

Commute:

Elkmont, AL 35620 (Required)

Work Location:

In person Head Teller Elkmont, AL 35620 $16

• $18 an hour
• Full-time $16
• $18 an hour
• Full-time Duties & Responsibilities
• Know and perform all duties of a Teller.
• Responsible for direct supervision of Teller operations and customer service relations on the teller line.
• Guide and advise Tellers in the handling of customer needs, maintaining proper currency requirements, and operating a Teller station, as needed.
• Maintains highest level of confidentiality related to bank, customer, director, and employee information.
• Responsible for helping with balancing efficient staffing levels and work schedules for the Tellers throughout the workday.
• May represent the Bank in various community, civic, and community reinvestment (CRA) functions to further enhance the Bank's image and develop additional business.
• Other duties as assigned.

Accountable For:

Staff Development:

Supervise, organize, cross-train and evaluate Tellers to increase their productivity and effectiveness. Assist Tellers with product knowledge and referral techniques. Maintain a positive working environment and assist in delivering efficient, consistent, and courteous service. Must be able to anticipate hiring needs. Operations Maintain and control office vault and contents. Manage levels of office cash and negotiable instruments. Assist tellers, approve large transactions, verify accuracy of data and make sure cash in teller drawers are kept to the required level. Understand the procedure of customers entering the Safe Deposit area. Assist customers in opening new accounts and follow up with the maintenance. Manage and facilitate branch maintenance.

Supervisory Responsibilities:

The Head Teller is responsible for supervising all Teller employees within the office. Education and/or Experience High school diploma or general education degree (GED) or related experience and/or training; or equivalent combination of education and experience. Prefer a minimum of 5 years experience working in a financial institution and a minimum of 2 years supervisory experience. Must have a thorough knowledge of the Teller position, computer terminals, overall branch operations, and basic banking procedures; ability to deal with customers and fellow employees with courtesy and tact: maturity, flexibility, and strong communication skills. Should have the ability to mentor and coach Tellers. Should be organized and able to work within a small group.

Language Skills :

Ability to read and comprehend instructions and correspondence and share this information accordingly with the Tellers. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees within the Bank.

Reasoning Ability :

Ability to apply common sense understanding to carry out detailed and sometimes involved written or oral instructions. Ability to deal with problems involving variables in standardized and non-standardized situations. Ability to use sound judgment utilizing bank procedures and policies when making decisions.

Other Skills & Abilities :

Must have the ability to operate the following equipment: telephone, teller terminal, personal computer and printer, copy machine, check scanner, TCR, coin machine, currency counter. Strong Microsoft Office skills desired. Positive attitude, strong worth ethic, and commitment to Bank's Statement of Purpose and Core Values a must.

Key Contacts :

Has daily contact with Tellers, Lenders, and other Bank departments regarding customer transactions or Bank services. Has contact with Bank customers regarding transactions and other inquiries.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to sit or stand for extended periods of time. Employee must be able to communicate verbally and have the ability to hear to effectively interact with customers. In order to utilize the core system, the employee must be able to physically use a keyboard/mouse and must be able to get to and from workstations. Some lifting may be required. Specific vision abilities required of this job include close vision and ability to adjust focus in order to view the computer.

Work Environment :

This job description summary in no way states or implies that these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related responsibilities requested by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies :

Analytical, Problem Solving, Leadership, Communications, Cooperation, Customer Service Orientation, Job Knowledge, Quality, Accuracy, Detail Oriented, Excellent Interpersonal Skills, Supervisory Skills, Mentoring Ability, Credibility, Teamwork, Cash handling, Sound Judgement, Dependability, Product Knowledge, Quantity, Can-do Attitude, Proactive/Self Starter, Respectful, Friendly and nice to all. Maintain a vision and leadership for the branch and the organization.

Compensation/Benefits :

Salary is commensurate with experience and qualifications.

Comments :

Position may require the ability to work before or after normal business hours to attend various employee meetings/seminars or special events.

Job Type:

Full-time Pay:

$16.00

• $18.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Teller:

3 years (Required) Ability to

Commute:

Elkmont, AL 35620 (Required)

Work Location:

In person