The Bank Utility Clerk provides administrative and operational support to ensure the efficient processing of banking transactions and records. This role assists operations department with clerical tasks, document handling, data entry, account maintenance, and customer service support. The Utility Clerk plays a key role in maintaining compliance, accuracy, and smooth daily operations within the bank.

Key Responsibilities

• Perform routine financial transactions, including deposits, withdrawals, check cashing, loan payments, wire transfers, and safe deposit access.
• Process account maintenance requests, open new accounts and maintain accurate records of customer and account information in accordance with bank policy and procedures.
• Balance cash drawer accurately and assist with balancing daily work, verifying totals and reconciling reports.
• Support branch staff with research requests, data entry and document retrieval. Prepare and organize reports, correspondence, and internal forms.
• Provide courteous and professional customer service when assisting clients.
• Maintain confidentiality and adhere to all bank policies, security procedures, and compliance standards.
• Perform other related duties and support special projects as assigned.

Qualifications

• High school diploma or equivalent required.
• 2+ years of teller or banking experience, with demonstrated accuracy and customer service skills.
• Prior leadership or senior-level experience in a teller role preferred.
• Strong cash handling, organizational, and communication skills.
• Working knowledge of banking systems, policies, and Microsoft Office applications.

Ability to work a full-time schedule, including Saturdays as needed.

• MUST be Bilingual Mandarin