SERVICE REPRESENTATIVE

(TELLER)

Essential Functions:

Accept cash items deposits, and complete regulatory forms and logs are required. Verifies amounts on deposits and examines checks for endorsement. Enters deposits in depositors' passbooks, if applicable, or issues receipts to customers. Cashes checks and pays out money upon verification of signatures and customer balances. Places hold on accounts for uncollected funds. Balance cash and ATM (if applicable) transactions daily. Process general ledger entries as required. Order supply of cash to meet daily needs, count incoming cash and prepare cash for shipment. Provide additional customer service, including sell domestic exchange, travelers' checks, money orders, cashier checks, payments of loans and pay off, payments of safe deposit box, etc. Maintain proper log of official checks, night depository, etc. Promote Bank's services and cross-sale Bank's products. Make concentrated efforts to solve customer problems. Make recommendations to supervisor about possible methods to improve department functions. File signatures cards and maintain supplies for the teller area.

Competencies:

Customer focus Building strong relations Communication Business acumen Problem analysis & solution Ownership Vision & values Collaboration & teamwork

Required Education and Experience:

Previous cash handling experience Strong knowledge of Microsoft Office Good mathematical and communication skills

Preferred Education and Experience:

A formal training as a teller in a finance institution Three years of experience in a similar job or equivalent combination

Other Duties Disclaimer:

Please note this position profile is not designed to cover or include a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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