SUMMARY/OBJECTIVES A

Head Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.\nKnows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.\nAble to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.\nPresents a neat and professional personal appearance, in accordance with bank policy.\nKnows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.\nDevelop a strong understanding of customer-facing technology with the ability to discuss with and enroll customers in self-service options.\nPerforms the following teller duties:\nProcesses transactions for savings, checking, and loan accounts.\nMaintains a neat and orderly work area.\nMay assist in guiding and training new tellers.\nMay allow customers access to safe deposit boxes.\nCashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.\nSells certified checks within assigned limits.\nBalances transactions daily.\nMay service/balance ATM.\nMay utilize the branch capture system.\nKnows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.\nKnows and follows the branch's security and audit procedures and understands the function and operation of the security devices.\nAssures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.\nProvides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members.\nMay supervise designated staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination\nMay resolve routine personnel problems

HEAD TELLER FUNCTIONS

Minimum of 5 years' experience or demonstrated expertise and quality performance in all levels of the Teller job function as well as demonstrated leadership skills\nAdditional Responsibilities will include Branch Operational Responsibilities including vault and cash management duties as well as potentially supervising a staff of tellers.\nA Head Teller will typically be utilized in branches that have 5+ Teller FTEs\nOther duties as assigned

Qualifications, Education, and Certification Requirements Education:

High School diploma or equivalent\n

Experience:

Cash Handling, Sales, Customer Service; Previous banking experience preferred\n

Specific Knowledge:

Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

The SouthState Way Team Member Orientation\nTeller Foundations\nAll assigned Regulatory Compliance Training\nAcknowledgement of all policies through DocuSign as assigned\nAdditional training may be required dependent upon experience

PHYSICAL DEMANDS

Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility. TRAVEL Travel may be required

Work Location:

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