Lead Teller

Lead Teller Hoyne Oak Lawn, IL Job Details $45,000 - $60,000 a year 2 hours ago Qualifications High school diploma or GED Full Job Description

JOB SUMMARY

The Lead Teller is responsible for supporting the daily operations of the teller line while delivering best in class customer service. This role functions with advanced cash handling experience and serves as a resource for teller operations, customer needs, and procedural guidance. The Lead Teller does not have direct supervisory responsibility, but plays an important role in ensuring operational excellence, compliance, and positive customer experience. while upholding Hoyne's standards of professionalism and care along other duties and projects assigned.

KEY RESPONSIBILITIES

Operate a teller cash drawer to accurately and efficiently serve customers in both the lobby and drive up environments. Process a full range of teller transactions, including deposits, withdrawals, payments, and check cashing, in accordance with established policies and procedures. Support daily teller line operations, including cash balancing, settlement activities, and maintaining appropriate cash limits. Recognize and promptly report potential fraud, suspicious activity, or irregular transactions to management. Identify potential cross-sell opportunities and appropriately refer customers to the appropriate bank personnel for additional products and services. Take a proactive approach to resolving operational issues and, when appropriate, make approvals or exceptions to policy within assigned authority. Ensure compliance with all departmental, bank, and regulatory policies and procedures to maintain the safety and security of customers and employees. Serve as a point of reference for teller procedures, transaction questions, and operational best practices. Provide informal guidance and support to new or less experienced tellers without direct reporting responsibility. Uphold established Hoyne culture by consistently delivering best in class customer service. Participate in branch initiatives and community involvement activities as directed. Maintain a professional, positive, and customer focused presence at all times. Performance Metrics Consistently balances teller drawer with minimal overages or shortages Accurately processes teller transactions with low error or correction rates Completes daily settlement and balancing activities accurately and on time Provides timely, professional, and courteous service to customers in lobby and drive up Maintains efficient transaction flow during peak customer volume periods Effectively resolves routine customer issues and escalates concerns appropriately Recognizes and promptly reports potential fraud or suspicious activity Adheres to all bank, departmental, and regulatory policies and procedures Demonstrates sound judgment when making approvals or policy exceptions within authority Proactively identifies and resolves operational issues on the teller line Serves as a reliable resource for teller procedures and operational questions Provides informal guidance and support to new or less experienced tellers Identifies appropriate customer needs and makes quality referrals to bank personnel Consistently demonstrates Hoyne's service standards and values Participate in branch initiatives and community involvement activities as requested Maintains dependable attendance, punctuality, and professional conduct

QUALIFICATIONS

High school diploma or equivalent required. Minimum of 1-3 years of experience in a retail banking or financial services environment. Proven experience in cash handling and teller transactions. Strong attention to detail with the ability to manage multiple transactions accurately. Excellent customer service and interpersonal communication skills. Solid understanding of teller operations, balancing procedures, and risk awareness. Ability to work collaboratively in a team oriented branch environment

CORE COMPETENCIES

Demonstrates Hoyne's signature customer first approach by providing empathetic, reliable service. Identifies needs and presents financial solutions that align with customers' goals. Build trust and longterm partnerships with clients and the community. Ensure transactions are accurate, compliant, and efficiently executed. Maintains vigilant adherence to policies, fraud detection, and regulatory standards. Embraces new tools, policies, and processes to support continuous improvement. Integrity & Accountability - Models the ethical and performance standards that define Hoyne's legacy since 1887.