Part Time Member Service Rep Crane Credit Union - 4.3 Bloomington, IN Job Details Part-time $16.06 - $24.09 an hour 3 hours ago Qualifications Opening bank accounts Electronic fund transfers Customer records maintenance Managing customer accounts Retirement account customer support Cash amount verification Loan payment processing Financial services customer support Account maintenance Account troubleshooting Greeting customers Client inquiry handling Bank transfers Promoting bank products Financial fraud detection Credit card payment processing Financial issue resolution Check payment processing Anti-Money Laundering (AML) compliance (compliance procedures implemented) Mail management Investment account customer support Consumer dispute resolution Checking account customer support Customer issue escalation Assisting with digital banking services Mail processing Handling account queries Balancing end-of-day transactions Promoting bank services Entry level

Full Job Description Role:

To assist members and potential members with their Credit Union needs; complete transactions, explain products and services, setup new accounts, respond to problems, and direct members to the appropriate people or department.

Essential Functions & Responsibilities:

Assist members with opening accounts, answer questions about products and services and resolve problems that are within their authority to resolve. Refer problems beyond their authority to the appropriate staff member. Receive and process member transactions, including deposits, withdrawals, transfers, credit and debit card requests, loan payments and shared branching transactions. Welcome members to the Credit Union and provide routine information regarding products and services, answer account inquires and direct members to appropriate staff/department for additional information. Post and maintain transactions for member accounts; use various systems for IRA's, ATM, credit and debit cards, online and mobile banking, bill-pay etc. Balance cash drawer and daily transactions. Open, close, and maintain various accounts including business, IRA, trust, POA, Coverdell, money market, certificates of deposit, club accounts, etc. Process dispute and fraud claims, ACH originations and terminations, stop payment requests, and EFT records. Handle basic account functions such as ordering checks, ATM and debit cards, and verifying/updating member contact information. Process mail and night deposits under dual control. Have a general working knowledge and annual training of BSA/AML.