Please note that this position may assist with GNBank's Horton location as well.
SUMMARY A
Teller I is a first point of contact for customers entering the Bank. A Teller I is responsible for providing basic paying and receiving services for deposits and loans in accordance with GNBank procedures. Additional responsibilities for a Teller I include delivering enhanced customer service by processing currency and coin orders, issuing money orders and official checks, and managing stop payments and account holds. •Depending on applicant's education/experience the Deposit Specialist position might be considered.
DUTIES AND RESPONSIBILITIES ESSENTIAL DUTIES
The following tasks are fundamental to the position and necessary for its successful execution: Provides excellent and knowledgeable customer service as a first line of customer interaction with either face-to-face contact or telephone support. Maintains consistent and punctual attendance by logging in on time for scheduled shifts. Processes simple to moderately complex teller transactions including, but not limited to, deposits, withdrawals, check cashing, and loan payments. Protects the Bank from unnecessary risk or exposure by being familiar with Bank procedures and confidentiality guidelines. Completes daily teller operations, including but not limited to, cash drawer security, daily balance of cash drawer, teller capture procedures, counterfeit currency detection, count and roll coins. Maintains a basic knowledge of deposit product offerings and relies on others to fully understand those offerings in order to gain the knowledge to discuss them as needed. Adheres to internal controls, operational procedures, and risk management policies, including but not limited to security protocols for robbery, fraud, opening/closing process, cash controls, and teller procedures. Maintains knowledge and demonstrates ability to use teller, core, and ancillary support systems. Treats people with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, upholds the organizational values, accepts responsibility for own actions. Consistently applies sound decision-making techniques when handling inquiries, approvals, and requests within assigned approval limits.
OTHER DUTIES
Represents the Bank in community activities, supporting the institution's goals and values through external engagement. Fosters a positive work environment by upholding the Bank's values and Equal Employment Opportunity (EEO) standards. Assists with special projects or tasks as assigned by management. Adheres to internal policies and procedures while meeting deadlines. Adheres to time lines and accuracy benchmarks for all tasks. Demonstrates exceptional customer service and teamwork. Maintains confidentiality and uphold ethical standards. Participates in training and development programs as required. Performs other duties as assigned.
SUPERVISORY RESPONSIBILITY
The position has no supervisory responsibilities.
ENVIRONMENT AND PHYSICAL REQUIREMENTS
The described work environment and physical demands reflect the conditions and requirements necessary for successfully performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential function. Standard office setting and may move about freely. Activities include reading, writing, typing, speaking listening, and occasional lifting (up to 30 pounds). Ability to operate typical office equipment such as telephones, computers, money counters, and scanners.
MENTAL AND INTERPERSONAL DEMANDS
The incumbent must manage multiple concurrent tasks and interruptions while demonstrating strong problem-solving skills.
Mental demands include:
Engage in customer interactions requiring active listening and clear communication. Communicating verbally and in writing with clarity and professionalism. Ability to manage multiple concurrent tasks and interruptions. Work collaboratively with team members to achieve shared goals.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. High school diploma or equivalent Experience using Microsoft 365 and/or Microsoft Office product suite. Ability to work with minimal or no supervision while performing duties. Ability to handle confidential and sensitive information with discretion. Strong work ethic that supports a willingness to handle multiple tasks with efficiency and accuracy. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions.
